- Cancelling Orders
- Reconciling Inventory
- Processing Returns
- Setting Up Inventory Handling Rules
- Viewing Available Inventory
- Adding Inventory Information on an Item
- Inventory Report
- Automatic Relisting
- Merging Inventory
- Collapsing Purchases
- Managing Inventory
- Recording Drop Shipment Inventory
- Recording Inventory Purchases
- Marking an Order as Shipped
- Recreating an Order
- Notifying Drop Shippers
- Customizing Drop Shipper Notifications
- Recording Tracking Numbers from Drop Shippers
- Adjusting Costs
- Receiving Payments
- Insuring Shipments
- Deleting Online Pictures
- Splitting and Combining Shipments
- Creating Orders
- Processing Orders
- Combining Orders
- Leaving Feedback
- Printing Packing Lists
- Printing Postage and Carrier Labels
- Sending Shipping Notifications
- Shipping an Order
- Cancelling Orders
- Reconciling Inventory
- Processing Returns
- Setting Up Inventory Handling Rules
- Viewing Available Inventory
- Adding Inventory Information on an Item
- Inventory Report
- Automatic Relisting
- Merging Inventory
- Collapsing Purchases
- Managing Inventory
- Recording Drop Shipment Inventory
- Recording Inventory Purchases
- Marking an Order as Shipped
- Recreating an Order
- Notifying Drop Shippers
- Customizing Drop Shipper Notifications
- Recording Tracking Numbers from Drop Shippers
- Adjusting Costs
- Receiving Payments
- Insuring Shipments
- Deleting Online Pictures
- Splitting and Combining Shipments
- Creating Orders
- Processing Orders
- Combining Orders
- Leaving Feedback
- Printing Packing Lists
- Printing Postage and Carrier Labels
- Sending Shipping Notifications
- Shipping an Order
Recording Missing Shipments
If a shipment never arrives at its destination, several things need to occur. First, a new shipment must be created to replace the missing shipment. The order then needs to be returned to the In Process status so it can be repackaged and shipped. In addition, the inventory from the original shipment must be flagged as being lost. Fortunately, all of the things that need to occur for a missing shipment can be initiated with a single click.
To record a missing shipment:
- Open the Ship Orders mode. How?How?
- Select the Fulfilled status.
- From the grid, select the order that contains the shipment that is missing.
- Double-click the appropriate row or click the Edit Order button to open the order record.
- Click the Record Missing Shipment button in the lower right.
- Once the missing shipment has been confirmed, a new shipment must be created. The order will be returned to the In Process status and the missing items will be recorded as inventory shrinkage.
- When the new package is ready to be shipped, return to the In Process mode to print a packing list, postage, and purchase shipping insurance, if desired.