Recording Missing Shipments

If a shipment never arrives at its destination, several things need to occur.  First, a new shipment must be created to replace the missing shipment.  The order then needs to be returned to the In Process status so it can be repackaged and shipped.  In addition, the inventory from the original shipment must be flagged as being lost.  Fortunately, all of the things that need to occur for a missing shipment can be initiated with a single click.

 

 

To record a missing shipment:

  1. Open the Ship Orders mode.  How?How? From the Mode selector in the lower left, choose Ship Orders.
  2. Select the Fulfilled status.
  3. From the grid, select the order that contains the shipment that is missing.
  1. Double-click the appropriate row or click the Edit Order button to open the order record.
  2. Click the Record Missing Shipment button in the lower right.  
  1. Once the missing shipment has been confirmed, a new shipment must be created.  The order will be returned to the In Process status and the missing items will be recorded as inventory shrinkage.
  2. When the new package is ready to be shipped, return to the In Process mode to print a packing list, postage, and purchase shipping insurance, if desired.