Shipping an Order

The hardest part of shipping an order is the actual boxing it up and shipping it. Unfortunately we cannot incorporate any automatic software features to do this for you, but we can make tracking the process simpler.

Before shipping an order it may be necessary to split the order into multiple shipments in order to make shipping easier and/or cheaper. In addition, it may be necessary to cancel an order if the buyer never pays for the item.

If a drop shipper is used, you do not actually have to ship the items yourself, however, you will have to record tracking information from the drop shipper.

Once an item is shipped, you may want to send a shipping notification to your buyer. This can be done manually or automatically, when you mark an order as shipped. Marking an order as shipped can also perform other automated tasks such as leaving feedback and moving the order into the "Fulfilled" status.

Unfortunately, there are times when an order doesn't arrive. When this occurs, you need to record the missing shipment and send out a new one. In addition, you might also need to process returns.

At any point in the process, the tracking number, eCommerceID or buyers address for an order can be copied to the clipboard by right clicking the order and choosing Copy Tracking Number to Clipboard, Copy eCommerceID to Clipboard, or Copy Address(es) to Clipboard or by clicking the copy icon () next to the applicable values in the Ship Orders sidebar.

Shipping an order can involve any of the following processes: