Support Plans
Despite our extensive online resources, you may find that you prefer a personal touch, or your business may dictate that you solve problems quickly.
For those users, we offer a choice of support plans.
Bronze Support
Base level of support included with all subscriptions.
Included
Bronze Level Email Support
Discussion Forums
Knowledgebase Articles
Video Training Library
Silver Support
Priority support for businesses who value a personal touch.
$399 / Year
Silver Priority Email Support
Call-backs within 6 business hrs.
Remote Sessions
Up to 8 hrs. per year
Discussion Forums
Knowledgebase Articles
Video Training Library
Gold Support
Our highest priority support for businesses that need quick turnarounds.
$599 / Year
Gold Priority Email Support
Call-backs within 2 business hrs.
Remote Sessions
Up to 12 hrs. per year
Discussion Forums
Knowledgebase Articles
Video Training Library
Callbacks and Remote Sessions business hours include Monday-Friday 9:00AM – 5:00PM Eastern Time, excluding Thanksgiving and Christmas.
To upgrade or downgrade an existing support plan, please contact support@sixbitsoftware.com with the details of your requested change.