Support Plans

Despite our extensive online resources, you may find that you prefer a personal touch, or your business may dictate that you solve problems quickly.  For those users, we offer a choice of support plans.

 

SPECIAL INTRODUCTORY OFFER!

Subscribe before February 28th, 2017 and SAVE $100 off the first year of your subscription.

Bronze Support
Base level of support included with all subscriptions.
Included
Bronze Level Email Support Discussion Forums Knowledgebase Articles Video Training Library
Silver Support
Priority support for businesses who value a personal touch.
$ 399 / Year
Silver Priority Email Support Call-backs within 6 business hrs. Remote Sessions Up to 8 hrs. per year Discussion Forums Knowledgebase Articles Video Training Library
Gold Support
Our highest priority support for businesses that need quick turnarounds.
$ 599 / Year
Gold Priority Email Support Call-backs within 2 business hrs. Remote Sessions Up to 12 hrs. per year Discussion Forums Knowledgebase Articles Video Training Library

Callbacks and Remote Sessions business hours include Monday-Friday 9:00AM - 5:00PM Eastern Time, excluding Thanksgiving and Christmas.

To upgrade or downgrade an existing support plan, please contact support@sixbitsoftware with the details of your requested change.