See Also

  1. Cancelling Orders
  2. Recording Missing Shipments
  3. Reconciling Inventory
  4. Setting Up Inventory Handling Rules
  5. Viewing Available Inventory
  6. Adding Inventory Information on an Item
  7. Inventory Report
  8. Automatic Relisting
  9. Merging Inventory
  10. Collapsing Purchases
  11. Managing Inventory
  12. Recording Drop Shipment Inventory
  13. Recording Inventory Purchases
  14. Marking an Order as Shipped
  15. Recreating an Order
  16. Notifying Drop Shippers
  17. Customizing Drop Shipper Notifications
  18. Recording Tracking Numbers from Drop Shippers
  19. Adjusting Costs
  20. Receiving Payments
  21. Insuring Shipments
  22. Deleting Online Pictures
  23. Splitting and Combining Shipments
  24. Creating Orders
  25. Processing Orders
  26. Combining Orders
  27. Leaving Feedback
  28. Printing Packing Lists
  29. Printing Postage and Carrier Labels
  30. Sending Shipping Notifications
  31. Shipping an Order

Processing Returns

When buyers return items, there are many different tasks that must occur.  If the buyer is returning an item for replacement, a new shipment must be created.   In addition, depending upon whether the item is broken or still usable, the inventory must be adjusted accordingly.  Lastly, it must be determined whether a refund is due to the buyer.   This process is all rolled up into one simple function.

 

 

To process a return:

  1. Open the Ship Orders mode.   How?How? From the Mode selector in the lower left, choose Ship Orders.
  2. Select the Fulfilled status.
  3. From the grid, select the order that for the item returned.
  1. Double-click the appropriate row or click the Edit Order button to open the order record.
  2. Select the item in the shipment that was returned.  If multiple items were returned, these steps must be repeated for each item.
  3. Click the Process Return button in the lower right.  
  1. The Process Return window will appear.  Fill in the information as described in the table below.

 

Option Description
The buyer is returning the item for: Choose either Refund or Replacement
The item is: This setting determines what to do with the inventory.  If the item is Broken and unsaleable, the inventory will be flagged as shrinkage.  If the item is Still saleable at full value, it will be returned to inventory.
How many items are being returned: Enter the number of this item returned.  A return will need to be processed separately for each different item, however,  if the user is returning multiple copies of any item they purchased multiple quantities of, you can record that number here.
Amount of sale price to be returned: Only displayed for Refunds: The full sale price will be entered by default, but there is an option to return only a portion of that price if there has been a different agreement with the buyer.
Amount of shipping to be returned: Only displayed for Refunds: The full amount of the shipping is entered by default, but you have the option to only return a portion or none of the shipping depending upon your policy.
  1. If the return was for a replacement, a new shipment will be automatically created and the order will move to the In Process status.  Depending upon the details of the return, a reminder window will appear.