[Bob Vary]

Open a ticket.  They’ll get back to you pretty quick.

[Bob Vary]

You can’t delete old listings without also deleting all other records for that item, including sales and the item itself.  It’s just the way the database technology works.

[Bob Vary]

Great, thanks!

[Bob Vary]

Yes, I more often than not sort on SKU.  However, I haven’t been experiencing the serious lag in several days.  I believe the culprit is Acronis Backup.  I experimented with turning on and off some of the background tasks I had running and the lag seemed to disappear, for now at least, after I disabled Acronis.  Unfortunately, now I don’t have regular backup running.  BTW, the actual backup was never running at the time I was experiencing the lag.  The task was just sitting in the background.

[Bob Vary]

I’m attaching an example of what is interfering with processing my orders this morning.  If I open an order record and then close it, I see the attached screen for a couple minutes before it changes to a little spinning ball with the “SixBit Not Responding” message at the top.  I can’t take a screen shot of that.  Then it sits that way for at least another 2 or 3 minutes before it finally unfreezes or I kill SixBit.  I’ve tried closing all other applications and ending unnecessary tasks.  It doesn’t always happen.  I thought Chrome was causing it for awhile, but that doesn’t seem to be the case.

[Bob Vary]

I stand corrected.  I’m still seeing a significant lag, sometime lasting minutes, even without any application besides Outlook running.  It’s inconsistent.  It can happen in any grid or view in SixBit.

[Bob Vary]

I believe I’ve zeroed in on the culprit in my case – Chrome.  If I have Chrome open with multiple tabs, SixBit bogs down to the point of being unusable.  I haven’t played around with it too much yet, but it seems OK under Edge.  Unfortunately, I really prefer Chrome, but I may have to switch.

• This reply was modified 4 years, 6 months ago by Bob Vary.

[Bob Vary]

John, I’m experiencing a lag in the In Process view.  I just went into SB and did a refresh to bring in a couple orders that hadn’t come in yet.  I had a total of 6 orders.  After more than a minute looking at a blank grid and the spinning circle, I killed SB and reopened it.  Then the grid appeared.  However, as I mentioned above, I have also had times when I closed and reopened SB and still had the lag.

[Bob Vary]

When might we expect beta .120?  The lag is driving me nuts.  It can, but not always, take forever to load even a 1 or 2 row grid.  I just waited at least 30 seconds for it to load my orders view.  This occurred just after rebooting my computer and with only SixBit running.

[Bob Vary]

I hope the next beta clears this up.  I’ve also been finding for quite a few releases now that views can take a very long time to appear or refresh.  Usually, closing and reopening SixBit clears it up for awhile.

[Bob Vary]

When you say when the order came in I presume you mean the date the payment cleared, not the sale date.  There can be a couple days difference at least.

[Bob Vary]

I’m a retired IT guy who gave and received tech support going back to 1974.  These guys are the best I’ve ever seen.

[Bob Vary]

I don’t believe so, but why would you want to do that when it’s so easy to go to running listings, filter or do an advanced search, select your listings and cancel?

[Bob Vary]

I do it quite frequently.  For example, I might be submitting 100 items, each with 10 photos.  That can take a long time to submit, so I open a 2nd instance to do other stuff.  Have never had a problem.

[Bob Vary]

I’ve been having intermittent problems with SixBit refusing to upload pictures.  Sometimes simply closing and reopening SB fixes it.  Sometimes I have to reboot.  Sometimes shutting down some other apps fixes it.  It acts like it might be memory related, although I have 32gb of RAM.  I haven’t seen a message about reauthorization.  I’m running beta .061.

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