John Manning...
John Manning
Forum Replies Created
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No, there isn’t an option in the program to hide tooltips. Are you having issues with any in particular?
John Manning, Senior DeveloperYou should be able to see the accurate numbers on the eBay site in Seller Hub in the meantime. It’s under Performance|Traffic.
John Manning, Senior DeveloperHi Mary,
The Hit Counter and Hit Count(Views) fields are being removed from the eBay API at the end of the month so we removed those fields from SixBit. The views data wasn’t necessarily accurate and the counter itself was being removed from their site. They are providing a new API that we will use to get these numbers, and that will return in an upcoming release.
Thanks,
John
John Manning, Senior DeveloperHi Shane,
We’ve had about a dozen customers upgrade to 11 without any issues. I don’t expect any compatibility issues, but we’ll put it on some of our test machines to make sure.
John Manning, Senior DeveloperIf you create a Description Wrapper in SixBit containing your HTML template, make sure it includes a variable for Description. It will be [[Description]]
When the listing is submitted, it will process the Wrapper, and pull in the Description field for each Item.
When importing from CSV, make sure the plain text is in the Description field, and include a Description Wrapper Name column that contains the name of the Wrapper from SixBit you want to assign to that Item. You can see the description mapping for the CSV on the “eBay” tab when importing to confirm the mapping. If you didn’t add a column for Description Wrapper Name, you can also add a literal name here. ie. “My Wrapper” and any item imported in that CSV will use that mapping. Likewise, you can save that CSV mapping for later use.
If you’re often using the same Wrapper for Items, along with other fields, consider using an Item Template. These can be set on the CSV import at the top of the window, so your item starts with those common fields such as wrappers, payment or shipping presets and you won’t need to include them in the CSV.
https://www.sixbitsoftware.com/EN/Using_Description_Wrappers.htm
https://www.sixbitsoftware.com/EN/Importing_from_a_Comma_Separated_Values_Flat_File.htm
https://www.sixbitsoftware.com/EN/Managing_Item_Templates.htm
John Manning, Senior DeveloperSo just in the quick search and the Advanced search works ok? Open a ticket with support, they may need to test this with your db or see if you’re missing an index.
John Manning, Senior DeveloperIs this searching in the Filter row, or Advanced search? How many do you expect to return from that search?
I could see it possibly hanging if the result set would be over 10K, so you might need a narrowing search term.
John Manning, Senior DeveloperNot in the program, but if you have SQL Server Management Studio installed, you can pull them directly from the Purchases table. Then you can export them to a CSV file. Open a ticket with support and they can provide you with the query you’ll need to grab that data if you want to go that route.
John Manning, Senior DeveloperHi Mark,
In Check Listings, check the eBay Listing Violations view. That will help identify which Listings need required Item Specifics. Revising the Listing should display which are required. Make sure you have the option at the bottom of the window check to “Apply changes to Item” to make sure Item records are updated at the same time. I’m currently working on displaying the violations in the Revise window and highlighting the missing Item Specifics for an upcoming beta. They should be all in the “Required” section.
John Manning, Senior DeveloperHi Adam,
If you use the CSV export of Inventory, you can include the Purchase History fields you want.
John Manning, Senior DeveloperHi Bruce,
I see Steve was able to get your pictures restored from the backup. If you have any further issues with the move, let us know via a support ticket.
Thanks,
John Manning, Senior DeveloperHi Bob,
Is your agent currently working, doing automatic refreshes every 15 minutes and pulling in new Orders? If the Agent is hung, it would affect the custom duration functionality. Restarting it, or the computer itself should reset it. Could you open a support ticket through the program? Our support staff may need a remote session to diagnose this, but there shouldn’t have been any recent changes to affect this functionality.
Thanks,
John Manning, Senior DeveloperHi Owen,
To use multi-channel support with SixBit you do need the allocation plan functionality only available in the Enterprise Editions. The Duo version adds the second site functionality. Since we don’t use a SKU or Order level pricing model, we tried to price these as fairly as possible. For larger sellers, the additional sites, mostly Shopify and Amazon, are considered a bargain compared to competitors. But for lower volume sellers, who primarily focus on eBay and Etsy as their channels, the price will be higher in relation to Sales. We’ll discuss this here and see if we can come up with a better option for you.
In the meantime, if you select the Etsy option and unselect the eBay option in your Options screenshot(you are allowed 1 Site based on your subscription), make sure you check the option to “Leave Listings in Running…” or all your eBay listings will be moved to ended in the program. You’ll want to keep them in Running for when you enable Ebay again and disable Etsy. If you have any further questions about this option, open a support ticket and we’ll be glad to help.Thanks,
John
John Manning, Senior Developer
