John Manning...
John Manning
Forum Replies Created
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Just an update on this. The API team reported that the old hit count field will now remain in the existing API call and they will work on it internally to make it more accurate. I’ve re-added the Hits field to the grid and search for hotfix 4.00.403.
Thanks,
John Manning, Senior DeveloperHi Bob,
Are you still seeing the issue on 403? I haven’t been able to reproduce it here. If you are, open a support ticket and support should be able to help you with a remote session.
Thanks,
John
John Manning, Senior DeveloperHi James,
The only field that shouldn’t be used is the additional shipping field as that only applies to copies of the same item only. Combined shipping rules should be set in My Ebay and would apply to any item listed and purchased by the same buyer, it’s not a property of the Item itself. https://www.ebay.com/ship/prf
John Manning, Senior DeveloperNo, there isn’t an option in the program to hide tooltips. Are you having issues with any in particular?
John Manning, Senior DeveloperYou should be able to see the accurate numbers on the eBay site in Seller Hub in the meantime. It’s under Performance|Traffic.
John Manning, Senior DeveloperHi Mary,
The Hit Counter and Hit Count(Views) fields are being removed from the eBay API at the end of the month so we removed those fields from SixBit. The views data wasn’t necessarily accurate and the counter itself was being removed from their site. They are providing a new API that we will use to get these numbers, and that will return in an upcoming release.
Thanks,
John
John Manning, Senior DeveloperHi Shane,
We’ve had about a dozen customers upgrade to 11 without any issues. I don’t expect any compatibility issues, but we’ll put it on some of our test machines to make sure.
John Manning, Senior DeveloperIf you create a Description Wrapper in SixBit containing your HTML template, make sure it includes a variable for Description. It will be [[Description]]
When the listing is submitted, it will process the Wrapper, and pull in the Description field for each Item.
When importing from CSV, make sure the plain text is in the Description field, and include a Description Wrapper Name column that contains the name of the Wrapper from SixBit you want to assign to that Item. You can see the description mapping for the CSV on the “eBay” tab when importing to confirm the mapping. If you didn’t add a column for Description Wrapper Name, you can also add a literal name here. ie. “My Wrapper” and any item imported in that CSV will use that mapping. Likewise, you can save that CSV mapping for later use.
If you’re often using the same Wrapper for Items, along with other fields, consider using an Item Template. These can be set on the CSV import at the top of the window, so your item starts with those common fields such as wrappers, payment or shipping presets and you won’t need to include them in the CSV.
https://www.sixbitsoftware.com/EN/Using_Description_Wrappers.htm
https://www.sixbitsoftware.com/EN/Importing_from_a_Comma_Separated_Values_Flat_File.htm
https://www.sixbitsoftware.com/EN/Managing_Item_Templates.htm
John Manning, Senior DeveloperSo just in the quick search and the Advanced search works ok? Open a ticket with support, they may need to test this with your db or see if you’re missing an index.
John Manning, Senior DeveloperIs this searching in the Filter row, or Advanced search? How many do you expect to return from that search?
I could see it possibly hanging if the result set would be over 10K, so you might need a narrowing search term.
John Manning, Senior DeveloperNot in the program, but if you have SQL Server Management Studio installed, you can pull them directly from the Purchases table. Then you can export them to a CSV file. Open a ticket with support and they can provide you with the query you’ll need to grab that data if you want to go that route.
John Manning, Senior DeveloperHi Mark,
In Check Listings, check the eBay Listing Violations view. That will help identify which Listings need required Item Specifics. Revising the Listing should display which are required. Make sure you have the option at the bottom of the window check to “Apply changes to Item” to make sure Item records are updated at the same time. I’m currently working on displaying the violations in the Revise window and highlighting the missing Item Specifics for an upcoming beta. They should be all in the “Required” section.
John Manning, Senior DeveloperHi Adam,
If you use the CSV export of Inventory, you can include the Purchase History fields you want.
John Manning, Senior Developer
