John Manning...
John Manning
Forum Replies Created
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James H.,
After testing with your database, I did find an issue with Shipping Labels costs not coming in for Sellers with multiple Business Profiles. The fix is out today in beta 4.00.423. While the bulk label costs will still rely on eBay making changes to return these, the single label costs should now be returned. Try running the Quick Refresh with that version to bring in the costs for the last 90 days. After the quick refresh, select any recent Orders that don’t have costs and run the Refresh Selected Orders function. It should be automatic after that. Let us know via support ticket if you’re still seeing any issues.
Thanks,
John Manning, Senior DeveloperYou can export the Item Specifics via CSV, but the current version will put them all out. In an upcoming beta, you’ll be able to specify which Item Specifics you’d like in the CSV export.
John Manning, Senior DeveloperIt should work the same as the US site and you will be fine with the latest version of SixBit, 4.00.409. SixBit will show it in the Site Sales Tax field as collected by eBay but not included it in the total you receive.
John Manning, Senior DeveloperWe’ve looked at it and it can be a fairly complicated process on our end. Are you currently using the “populate from” function to add the eBay Item Specifics to your Shopify descriptions?
John Manning, Senior DeveloperHi James,
Read the post above yours. eBay deprecated the API call to return those values and currently only returns them for single label purchases. We are still working with them to see if they can return these by another means.
John Manning, Senior DeveloperThe latest versions, 4.00.409 and beta 4.00.421 should fix the issue of bulk cost being set on an individual Order. We did receive word from eBay that they won’t be able to return individual Order label costs for Bulk Printing of labels. So the only way to receive them using eBay Postage is to print them one at a time. Or use one of our integrated Shipping providers to bulk print, like Endicia Label Server.
John Manning, Senior DeveloperTesting with a full refresh, the Hits are being returned from eBay now.
John Manning, Senior DeveloperIf you are on the latest and have refreshed the Orders and seeing these totals on that version, open a support ticket. We may need to check the call results with your database.
Thanks,
John Manning, Senior DeveloperHi Erin,
Are you on the latest version, 4.00.408? There is still an issue with eBay not being able to return individual charges per Order when labels are bought using the bulk tool, but are you seeing the total assigned to all in the current version?
John Manning, Senior DeveloperThe updated Views/Hit Count should be active on June 10 again. It should only show the last 30 days of Hits, unlike the old value which was lifetime of listing.
John Manning, Senior DeveloperI’ve added the option to use Dimensional Weight for Shopify for the next beta, 4.00.420 or later. This will be on the “Specs” tab of the Item window and only visible if you have the Shopify site enabled.
John Manning, Senior DeveloperHi Sam,
The forum search will only work if you’re logged in, so it looks like your second issue with the captcha is blocking that. Have you tried different browsers to log in? Do you use a VPN? Do other sites with captcha work?
You can always email support (support@) directly to auto open a ticket if necessary. I’ll open a ticket from here, and we’ll be able to help through the support system. Let me know if you don’t get the support ticket email.
John Manning, Senior DeveloperHi Kevin,
Could you attach a screenshot of the message you’re seeing?
Thanks,
John
John Manning, Senior Developer
