John Manning...
John Manning
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They should be refunding you directly for any balance remaining. You may contact them for any balance issues if you don’t receive it promptly. https://www.express1.com/us-postal-service-contact.html
I’ll check the links for Endicia. If you have some examples, open a support ticket and we’ll make sure to get them fixed.
Thanks,
John Manning, Senior DeveloperYou can run the collation fix function from the program that should fix the issue too.
In SixBit, click File > Options > General > Support > Support Control and click Fix Collation Issues. Wait a few moments for that to finish, once completed, please restart SixBit and check to see if the listings are showing in the program.
Please let us know if that does not resolve the issue.
John Manning, Senior DeveloperHi Katrine,
Which version did you install? The 252 beta and 228 full versions should have addressed that issue from the 250 and 227 builds. If not, open a ticket with support and they can have you run the collation fix directly.
Thanks,
John
John Manning, Senior DeveloperThe batch Edit Sales function will allow you to set the FVF on a sale record in the Order. The total of those will show on the Order record.
Were these combined orders? That value should be what eBay is returning, so if it’s wrong, we probably should have support take a closer look at the data returned. If you see this again, open a support ticket and we’ll look it with your database if necessary.
John Manning, Senior DeveloperIs your agent working? Any of the automatic emails would be controlled by that. Restarting the computer will force the agent to restart and that might clear up the issue. If not, open a support ticket and our staff will check into it further.
John Manning, Senior DeveloperHi Mike,
Awaiting Upload is a workflow status as B.A. mentioned, but unlike the other workflow statuses in the program, it contains Upload Lists instead of sub-statuses. While an Item can only have one status in the workflow, it can be in 0,1 or more Lists. The lists can be for seasonal items, listing on different formats like auction or fixed price, listing on different sites, or listing on a day of the week.They just make for an easy view to submit items you’ve stashed for listing in a group. Once listed, they are removed from the list they were submitted from and the status will change to Previously Listed if they are in no other lists. In your example, you could have a list for every month and as you create items or select ones to be listed, you can flag them for a September list. Then come September, select that list, select all items in the grid and submit. The list will then be empty and ready for next September.
The Item repository is more like a catalogued version of all Items you’ve entered, regardless of status. Once an Item is placed in a folder, it will stay there until you move it or delete it.
Here’s the documentation to explain the Item Organization further. There is also a video for getting started with the Workflow and Repository.
If you have any further questions, just ask.
Thanks,
John Manning, Senior DeveloperHi Brielle,
We haven’t had any requests for this yet, but are you thinking of selecting a Listing in the grid, right click and “Post to …” which would create a link on these sites? It’s something we could look into, but it would require an authorization process to allow us to post content for your accounts.
John Manning, Senior DeveloperHi Sara,
Moving the database to a new computer is covered here in the User’s Guide. If you have any issues or questions or would like support to help make the move, open a support ticket and we can set up a remote session.
Thanks,
John
John Manning, Senior DeveloperHi Jeff,
Support should be able to get this fixed with a remote session.
John Manning, Senior DeveloperIf they don’t clear in another day or two, open a support ticket. We can test the calls to see if eBay is still returning them as violations or if there is an issue with the program handling the results.
John Manning, Senior DeveloperShould be in the Reports toolbar button dropdown in Sell Items mode for Small Business and above subscriptions.
John Manning, Senior DeveloperJames H.,
After testing with your database, I did find an issue with Shipping Labels costs not coming in for Sellers with multiple Business Profiles. The fix is out today in beta 4.00.423. While the bulk label costs will still rely on eBay making changes to return these, the single label costs should now be returned. Try running the Quick Refresh with that version to bring in the costs for the last 90 days. After the quick refresh, select any recent Orders that don’t have costs and run the Refresh Selected Orders function. It should be automatic after that. Let us know via support ticket if you’re still seeing any issues.
Thanks,
John Manning, Senior DeveloperYou can export the Item Specifics via CSV, but the current version will put them all out. In an upcoming beta, you’ll be able to specify which Item Specifics you’d like in the CSV export.
John Manning, Senior DeveloperIt should work the same as the US site and you will be fine with the latest version of SixBit, 4.00.409. SixBit will show it in the Site Sales Tax field as collected by eBay but not included it in the total you receive.
John Manning, Senior Developer
