John Manning...
John Manning
Forum Replies Created
-
Hi Albertine,
In File|Options|Pictures, Automation tab it should show you the format for the picture name. The 13696 in your example should be the ItemID and 002 the picture number for the Item that needs a picture added. If you have a running listing for this Item, try refreshing that and it may bring back the picture for you. If not, try deleting the pictures from the Item in SixBit and then refreshing the Listing. That should do it.
John Manning, Senior DeveloperCould you open a support ticket for this issue? If you could send in your db with an example of a Listing, I’ll run some tests here to see if there is anything we’re missing here.
Thanks,
John Manning, Senior DeveloperYes, removing the others should default it to that, but I would expect it to at least be shown as a secondary option to the Buyer. If you’d like, we could run some tests with your db if removing them doesn’t work to update them. Were you enrolled in GSP prior if you never enrolled in this one? Because the enrollment function should have added it automatically to your running listings and any new ones after that date. Just wondering if they transitioned you from the old GSP setting without running that function. Let us know your results.
John Manning, Senior DeveloperChecking the API docs, the setting should be account wide as set on eBay and this option in SixBit previously used for GSP will be ignored. The listings should automatically include the Ebay International Shipping if you’re enrolled.
John Manning, Senior DeveloperHow did you run the revision? The option to revise after saving the preset? Have you tried submitting a new listing with this preset?
John Manning, Senior DeveloperAny errors in the Event log under either the Email tab or the Automated task tab? If you open a support ticket, we may be able to remote in to diagnose and fix the issue.
John Manning, Senior DeveloperHi Shane,
Did you receive an enrollment email from eBay or were you opted in to GSP earlier? Your account will have to be enrolled first on site before the setting would work.
John Manning, Senior DeveloperHi Billy,
You can export the Compatibility sets from the Export toolbar button in Sell Items mode, alter them, and import them back in corrected.
Bundling is an issue we’re looking at incorporating into SixBit in the near future.
John Manning, Senior DeveloperHi Allen,
Did you run the import from Ebay? It should have prompted on first run, but you can bring in your running listings with this function.
https://www.sixbitsoftware.com/EN/Importing_from_eBay.htm
After the first time, any new items that weren’t created by SixBit on Ebay should also come automatically with the Refresh every 15 minutes.
John Manning, Senior DeveloperHi Jeremy,
Payment Received Date is available in the CSV export of Orders. It should also be available for the direct grid export if it currently showing in your view. If not, you can add it or create a custom grid view that shows just the fields you want to export from the Orders grid.
John Manning, Senior DeveloperHi Daniel,
Did you open a ticket with support? They should be able to diagnose the problem and get you running.
John Manning, Senior DeveloperThey should be refunding you directly for any balance remaining. You may contact them for any balance issues if you don’t receive it promptly. https://www.express1.com/us-postal-service-contact.html
I’ll check the links for Endicia. If you have some examples, open a support ticket and we’ll make sure to get them fixed.
Thanks,
John Manning, Senior DeveloperYou can run the collation fix function from the program that should fix the issue too.
In SixBit, click File > Options > General > Support > Support Control and click Fix Collation Issues. Wait a few moments for that to finish, once completed, please restart SixBit and check to see if the listings are showing in the program.
Please let us know if that does not resolve the issue.
John Manning, Senior DeveloperHi Katrine,
Which version did you install? The 252 beta and 228 full versions should have addressed that issue from the 250 and 227 builds. If not, open a ticket with support and they can have you run the collation fix directly.
Thanks,
John
John Manning, Senior DeveloperThe batch Edit Sales function will allow you to set the FVF on a sale record in the Order. The total of those will show on the Order record.
Were these combined orders? That value should be what eBay is returning, so if it’s wrong, we probably should have support take a closer look at the data returned. If you see this again, open a support ticket and we’ll look it with your database if necessary.
John Manning, Senior Developer
