John Manning...
John Manning
Forum Replies Created
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Hi Mike,
Looks my reply never posted. Just to clear up, any Item in the database will show in the Repository. There you can organize them into folders where they remain until manually moved. Think of it as a warehouse and the folders as bins that contain grouped items. These same items will have statuses, which dictates where they show in the Workflow view which helps track them as they are created, ready to upload and finally listing completed. Workflow changes automatically from Awaiting Upload or Under Construction status to Previously listed upon submission.
If you delete an item from anywhere, it will remove the Item from everywhere. But, if they are in an upload list, you can remove them from the list, but they will remain in the Awaiting Upload Status, the parent status shown. So if you drag it to Previously Listed, it will be in the Repository. If it’s in the database, it’s in the Repository.
The unique thing about lists is that they can each contain the same item. So if you listed 3 day auctions you could have a list for “Sunday” and a list for “Wednesday” and have the same items in each. Or a Christmas list, a Winter Decoration list and the same item in both. Still just one Item in the Repository, still just one status, Awaiting Upload, but in multiple lists.
Why don’t they disappear when I highlight them and choose “Remove from all awaiting upload lists” ?
They should, if they are in the Fixed priced list. But they will still be in the parent Awaiting Upload list. If they don’t vanish immediately, try changing views to make sure it refreshes.
If you need more clarification, open a support ticket and we can set up a remote session to demo or answer questions about managing Items.
Thanks,
John
John Manning, Senior DeveloperHi Mike,
If you wish to put them in a different status, you can drag them either to Under construction or Previously listed. If you do want to list them next month, you could also create an upload list just to stash them there until you’re ready to list them. The existing Auction and Fixed Price lists are just the default ones, most subscriptions will allow you to create your own. In your example, 11 are in the FP list, while they are also included in the Awaiting Upload status total of 35. One Awaiting Upload Item can also be in multiple lists. If they are in no lists, they still will be in the Awaiting upload status.
For example, if you have a Christmas item, it could be in a list for Fall listing and Christmas specific. That’s the major difference with upload lists. The other two Statuses can have substatuses but only one item can be in those.
https://www.sixbitsoftware.com/EN/Using_Item_Status_for_Workflow.htm
John Manning, Senior DeveloperHi Michael,
Try resetting the grid layout for that view, or selecting a different layout to see if the grid will load.
https://www.sixbitsoftware.com/EN/Saving_Grid_Layouts.htm
If neither works, open a support ticket and we’ll take a closer look to diagnose the issue.
Thanks,
John Manning, Senior DeveloperHi Don,
The anonymized email is only returned to us within 2 weeks of an Order via the API. I haven’t been able to confirm how long it will remain active, but some sources have reported up to a year. You should be fine emailing after a few weeks.
According to eBay’s Release notes, it should be the same email for transactions between you and the Buyer.
Unique alias email addresses will be used for each buyer transaction. The same alias email address will be used for all transactions with the same buyer.
John Manning, Senior DeveloperHi Shane,
The guide isn’t yet updated, but if you’re running with 2014 on Windows 11, you should be fine. If you had any issues, our support team can get it corrected or update you to SQL Server 2019 if necessary. Open a Support ticket if you want us to upgrade you, but 2014 will work fine for SixBit.
John Manning, Senior DeveloperWe’ll get the Year Made updated for the next beta build, 4.00.468.
Thanks,
John Manning, Senior DeveloperHi Albertine,
Automatic name is usually recommended so you don’t have a picture with the same name managed by two different items, and it makes them easier to find in the case they are missing from Item but searchable in the External Picture directory. The Picture URL field in Items is searchable, so if you have a SKU and that is in the name, it should be able to locate the item using that Picture.
If you want, open a support ticket and our team should be able to get your picture paths restored via a remote session.
John Manning, Senior DeveloperHi Albertine,
In File|Options|Pictures, Automation tab it should show you the format for the picture name. The 13696 in your example should be the ItemID and 002 the picture number for the Item that needs a picture added. If you have a running listing for this Item, try refreshing that and it may bring back the picture for you. If not, try deleting the pictures from the Item in SixBit and then refreshing the Listing. That should do it.
John Manning, Senior DeveloperCould you open a support ticket for this issue? If you could send in your db with an example of a Listing, I’ll run some tests here to see if there is anything we’re missing here.
Thanks,
John Manning, Senior DeveloperYes, removing the others should default it to that, but I would expect it to at least be shown as a secondary option to the Buyer. If you’d like, we could run some tests with your db if removing them doesn’t work to update them. Were you enrolled in GSP prior if you never enrolled in this one? Because the enrollment function should have added it automatically to your running listings and any new ones after that date. Just wondering if they transitioned you from the old GSP setting without running that function. Let us know your results.
John Manning, Senior DeveloperChecking the API docs, the setting should be account wide as set on eBay and this option in SixBit previously used for GSP will be ignored. The listings should automatically include the Ebay International Shipping if you’re enrolled.
John Manning, Senior DeveloperHow did you run the revision? The option to revise after saving the preset? Have you tried submitting a new listing with this preset?
John Manning, Senior DeveloperAny errors in the Event log under either the Email tab or the Automated task tab? If you open a support ticket, we may be able to remote in to diagnose and fix the issue.
John Manning, Senior Developer
