John Manning...
John Manning
Forum Replies Created
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Hi Tim,
The Handling time option is only available to those using those services or eBay Shipping Labels. They may work with Endicia in the future to include them, but not at this time.
This makes this functionality only practical if you use those already, usually smaller sellers. Ebay pays for those return labels that need to be generated in case of a missed delivery date.The other option, Door to Door is supported by using the Rate tables. These you can select in your Business profiles or Shipping Presets. You will need the latest beta (3.00.234) to support more than one rate table on your preset. Old versions only had a checkbox for the “Default” one. You, the seller are responsible for any return labels that need to be printed based on a missed Delivery time.
John Manning, Senior DeveloperHi John,
Due to some recent eBay changes, we’ve had to add a few more updates to 232. It should be out today once we’ve tested it.
Sorry for the delay,
John
John Manning, Senior DeveloperHi Kasey,
If you choose the Handling time option, you’ll just need to set up your CutOff time in My eBay and set a Handling Time of 0 or 1 Day in SixBit. eBay figures out the Delivery date for you and will cover the cost on a Return if you meet the handling time. This is already supported with SixBit.
If you choose Door to Door, you’ll need to use the Rate Tables which you set up in My Ebay. In this case you guarantee the Delivery date set up in your Rate tables and you cover the cost on a Return. We’re working on getting the list of these from eBay and being able to set them on your Sixbit Shipping Presets for the next beta. The current version only supports the Default Domestic and Default International Rate Tables.
John Manning, Senior DeveloperHi Paul,
Open a support ticket and we’ll be able to help you directly. If you’re using External picture storage, it’s possible the setting that stores that location needs to be reset.
John Manning, Senior DeveloperHi Terry,
Due to their recent change, we’ll get this limit bumped up to allow 10 in an upcoming beta.
Thanks,
John
John Manning, Senior DeveloperHi Megan,
It looks like you have an open support ticket. Our support team should be able to resolve your issue with a remote session.
John Manning, Senior DeveloperThese would be Item Custom Fields, so they should appear in the Batch Change in the Sell Items mode.
If you’re looking at Listings, right click and “Goto Items for these Listings”, Batch Change them in Items mode.
After the Item record is updated, you can push those revisions to the site(s) by going back to Check Listings and Revise|Send Revisions to Site. John Manning, Senior DeveloperHi Terry,
They should appear in the Batch Change field selection. Depending on the mode, they may be sorted in their own subheader in the field list, but they should be there.
Make sure you scroll completely down the list to see if they are in another field group. John Manning, Senior DeveloperHi Jeff,
There isn’t currently any way to do this in Sixbit. I’ll mark it down as something to look at for a future improvement.
Thanks,
John
John Manning, Senior DeveloperYou’re right, it should be adding it to the ProductID field. We’ll get that added in an upcoming beta.
Thanks,
John John Manning, Senior DeveloperHi Kevin,
This was the result of some Amazon connectivity issues the other day, and your activity log is likely filled with errors. I’ll open a support ticket for you and we’ll set up a remote session to shrink your database back to the original size.
John Manning, Senior DeveloperHI Teresa,
Usually Windows updates will require the server to be rebooted to make sure SQL Server is restarted. If you still can’t connect, check the Windows Services on that machine to see if the SQL instance(SIXBITDBSERVER) is running, and manually start it if necessary.
If you still can’t connect, open a support ticket from our website and our support team will help you get it resolved.
Thanks,
John
John Manning, Senior DeveloperHi Kay,
The consignment plan is assigned at the time the sale is recreated. If you want to set it after the sale is created, open the Edit Order window, select the sale in grid at the bottom of that window, right click and select the consignment plan to assign.
If you set it on the Item record, the next sale for that Item will have it auto assigned.
Thanks,
John Manning, Senior DeveloperHi Charlie,
Currently you can only split Shipments if they are different items, not different quantities of the same item.
To get a different shipment for tracking purposes, create a dummy item first in Sell Items and the go to the Order window and add another shipment with that dummy item. Make a note that it is a second shipment for the Items listed in the first.Later if you need to do it again, you can use the same dummy item.
John Manning, Senior Developer
