John Manning...
John Manning
Forum Replies Created
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Hi Robert,
We do resend pictures again if they are over 60 days old to keep the Ebay Picture Services copies from expiring and being deleted.
John Manning, Senior DeveloperHi Dave,
The ASIN option should be in the latest release, 3.00.244, along with an option showing “Edit new item after duplicating”. If you upgrade to that, you should be good.
If the Listing was in but ended, the Allocation plan would just resubmit as soon as it has quantity available. How did you update the quantity, via a CSV update or directly in the UI?
To prevent the allocation plan from kicking in, you would need to set it to “None” for these Items until you’re ready to have them submit.
When you set them back on, the background agent should pick them up and submit them.The eBay API refresh errors or token issues from a few weeks ago may have caused the count mismatch. If you don’t see any blank eCommerceIDs to cancel, sort the running listings by End Date in the Check Listings grid. Select any that have an End Date in the past and right click “Refresh.” These should move to completed.
John Manning, Senior DeveloperHi Matt,
Were you able to uninstall/reinstall Sixbit to see if the issue is resolved? That database should stay attached, but make sure you have a backup available.
Other things to check is for available disk space and if your system is up to date on Windows updates. Some of the Windows updates may not have been completed and are affecting your system performance with our program.
Another thing to test is to switch the HTML editor. If one of those fixes the issue, it could help us determine what is causing the others to fail.
HTML Editors in SixbitLet us know the results in the ticket and we should be able to assist further. It may come down to requiring a System Restore of Windows or complete reinstall of Windows which is something we’re not able to do remotely.
Thanks,
John John Manning, Senior DeveloperHi Jamie,
We’re looking into this now. Make sure you open a support ticket if you haven’t already, so we can contact you if we need more information.
Thanks,
John
John Manning, Senior DeveloperHi Dave,
If you open the Custom Duplication options by dropping down the Duplicate toolbar button in Sell Items, you can uncheck the “ASIN” option to keep it from duplicating that by default.
Sixbit shouldn’t create a new listing, Ebay or Amazon without it being manually listed at least once first. If one had been previously listed and is now restocked, it will submit a new listing, or update the last one to remove it from Out of Stock. Are you seeing ones that have no previous listings on that site be submitted, and if so, which site?
Thanks,
John John Manning, Senior DeveloperHi Natalie,
What shipping services do you have set in your preset (or business policy)?
John Manning, Senior DeveloperHi Michael,
Did you try the Import from Ebay back 30 days? Some of the other refresh issues could have affected your counts and that should pick up missing listings.
If that doesn’t resolve it, open a support ticket in the program and we should be able to track down the problem with a remote session.
John Manning, Senior DeveloperHi James,
You can use multiple user logins with permissions to limit what can be seen or changed.
Some sellers use Sixbit as just a Lister and some just for Order Processing. If you process your Orders elsewhere, the status will update in Sixbit automatically on the next refresh from eBay.
John Manning, Senior DeveloperIf I change my picture hosting from Pair.com (fifteen years with Pair) to ebay will that work? That is, will that remove the violation and make ebay happy? And how would I go about doing that? I googled ebay picture hosting and got nowhere. And what’s the cost of ebay hosting?
eBay photo hosting is free now. In SixBit, just batch change all of your Items to set Self Host Pictures to False and then Revise all running listings. This will clear the stored URLs and upload the pictures to eBay automatically. New Items will have their pictures uploaded if this flag is off too.If I still self-host and make my pictures https instead of http will that work? If yes, does that mean I have to buy an SSL certificate?
Sort of. You’ll be able to have pictures in the description but not the clickable link. You would need a SSL certificate on your hosting service.I have a background gif that I like to think is part of my brand. Will ebay host that?
Not with the Item, but you can set up Branding pages or include it with your store.I sell old records and sometimes link to mp3 recordings I make. Will ebay host those? No. I would suggest making youtube videos and linking to those.
My record listings have a link to my other ebay record auctions. Is that a violation? No, it will still be ok to link those on the same site according to the Links policy.
http://pages.ebay.com/help/policies/listing-links.html#additional John Manning, Senior DeveloperHi Matt,
I didn’t see an email in the queue from you. Did you open it from the program support tab, website or send a direct email?
Try the support@sixbitsoftware.com email address, that should always work.If you’re having issues with the HTML option, try using one of the other options and let me know if you have any issues with those too.
Selecting_an_HTML_EditorJoseph,
Are you running the current full version, 3.00.244? John Manning, Senior DeveloperYou’ll have to select a service to offer free shipping with, but if the checkbox is checked it will show as Free Shipping on eBay.
John Manning, Senior DeveloperHi Matt,
Open a ticket with support and they’ll take a look for you. There shouldn’t be any changes in the new versions to cause that kind of slowness, but they should be able to track down the cause for you.
John Manning, Senior DeveloperIs the Description Wrapper still set set correctly on the Listing record? We’ve seen a few cases where this was reverting to “None” which would have then not include Pictures as part of the Revision.
John Manning, Senior DeveloperHi Matt,
You can update and manage your Sixbit inventory via CSV, XML or with our API. We’re currently working on creating new products on Amazon and some of the latest Ebay updates and should be doing website integration next.
Inventory CSV update
SixBit API John Manning, Senior Developer John Manning, Senior Developer
