John Manning...
John Manning
Forum Replies Created
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I just replied to your post, could you upload the database for us and open a support ticket?
Thanks,
John John Manning, Senior DeveloperHi Nabachandar,
Could you open a ticket for this Amazon issue and upload your db over the weekend? Let us know a few of the Orderids of ones that didn’t update on their own and we’ll check the logs.
Thanks,
John Manning, Senior DeveloperHi Robert,
We did identify a missing library file in the latest install. It will be included in the 3.00.305 hotfix.
John Manning, Senior DeveloperWe’ve been testing a few databases here and haven’t been able to reproduce the Order Refresh issue yet. If you’re still seeing the issue, open a support ticket and our staff will help you with a remote session.
John Manning, Senior DeveloperI’ll add this a feature request and we should get it into an upcoming beta.
John Manning, Senior DeveloperHi Justin,
The packing list should include the full name of the Buyer. Is the Order still in “Awaiting Payment” status or has it moved to “In Process”? Once “In Process” it should have the full Buyer details returned from eBay and be ready for a Packing Slip.
John Manning, Senior DeveloperYes, every version can be used with more than one seller account.
Seller specific templates will be out in a future beta. It would probably be a few months before a full release. Yes, you would still need to do bulk changes, there isn’t any trick to getting around eBay’s account specific Rate tables. When the account changes, all the IDs associated with the Rate tables change.
Create Item Templates for each account, export your items from one and import using the other template, excluding the shipping preset and business profile fields. You’ll then have duplicate items each tied to an different account with the correct presets. You’ll lose automatic inventory management, but it’s the simplest if you’re not going to use the batch change functionality.
John Manning, Senior DeveloperThe Editor is fairly resource heavy, so we didn’t make it always on on the Edit Item Window. Ideally, the Description will only contain text, while the bulk of the HTML formatting will be in a Description Wrapper.
Could you attach a screenshot of the Spell Checker issue?
John Manning, Senior DeveloperHi Alan,
Open a support ticket in the program and copy this information. Attach a sample CSV file and some pictures that are used in it and we’ll run some tests here.
Include the preset names you’re having issues with.
Thanks,
John John Manning, Senior DeveloperJust curious as to the reason. Sellers often run different stores under different accounts, but running the same items on different stores means you’re competing against yourself.
The goal is to get the best Search visibility and while it may help to move an item to account with better standing, keeping it on both shouldn’t.Relisting from a completed listing is how allocation plans work, if you’re using them, it would work for multiple seller accounts automatically.
John Manning, Senior DeveloperYou’re right up to the 1000 items. I wouldn’t duplicate those as they wouldn’t share inventory. You could save a Batch Change set to include Profile and Presets if you’re listing Items from one to the other, but it would involve a lot of switching and potentially cause issues if you’re using allocation plans with an Item listed to 2 seller accounts.
Why are you listing the same Items under 2 accounts?
Even if you were using Business Policies on eBay, they are seller account specific and you’d have to change them along with the seller account.
John Manning, Senior DeveloperUpgrade to the latest beta, 3.00.301 then select these Listings, right click and Refresh.
This should move them to the proper location and the automatic refresh shouldn’t move them in the future. John Manning, Senior DeveloperHi Jivko,
You can use the Shipment CSV update if you have the ShipmentIDs you want to update.
https://www.sixbitsoftware.com:8080/robohelp/robo/server/general/projects/SixBit%20EN%20User%20Guide/Rules_for_Importing_Shipments_via_CSV.htmFor the service you’ll need the Shipping Service ID, and a list can be found in the advanced Automation section here:
https://www.sixbitsoftware.com:8080/robohelp/robo/server/general/projects/SixBit%20EN%20User%20Guide/Advanced_Database_Automation.htm John Manning, Senior DeveloperPeter,
You can’t bulk edit Manual presets, by nature they are only for each individual Item.
To make bulk operations, create Named presets. If you’re these you only have to edit it once from any item. The next time you send revisions to site or submit, all Items and Listings that use that preset will send the values from it. John Manning, Senior Developer
