John Manning...
John Manning
Forum Replies Created
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Hi Robert,
Brand and MPN should be included in the Item Specifics area if you want to use them in concert with a UPC.
John Manning, Senior DeveloperHi Kelly,
It looks like there was an issue with two Products in your cart. One has been refunded so you should have the Free Trial now.
Thanks,
John
John Manning, Senior DeveloperHi Thomas,
In the Advanced Search window, select “Any Item Specific” and then type the Item Specific you want to search for. In this case, Brand.
John Manning, Senior DeveloperOlder versions use the older WSDL. The field was removed from the newer ones, and unfortunately the newer ones have the new fields necessary for the slew of eBay changes rolling out this summer.
John Manning, Senior DeveloperHi Albertine,
Please open a support ticket and we’ll take a look at the issue. Also, make sure you upgrade to the latest version, 3.00.346.
Thanks,
John John Manning, Senior DeveloperJovita is correct, the 345 beta will fix this issue. The UI Binding for the Returns Accepted field was broken in 344.
John Manning, Senior DeveloperThe 3.00.345 version has the fix for the Returns Accepted field in presets. The UI was always displaying this as checked, regardless of the actual field in the database. Likewise it wouldn’t update the database, so there would be no affect on your presets or the values sent to eBay.
John Manning, Senior Developer‘Get’ is the operative word. We can see that Private was set on a listing, but can no longer ‘Set’ it.
John Manning, Senior DeveloperHi Peter,
eBay added Rate Tables for eBay seller accounts to give you more options for both Domestic and International Regions. If you’re on the latest version, 3.00.344, you will need to convert your shipping presets to Seller Account based ones (File|Options|Creating Items|Use eBay seller account specific shipping presets.)
The Rate tables will need to be created in My Ebay, then you can pull them in with the File|Refresh|Synch Aux. Data function in Sixbit. They can then be selected in your Presets to provide the necessary Shipping Options on your listings.If you’re already using eBay Business Policies in Sixbit, you’ll just have add the Rate tables on eBay and update the Policies there.
https://sellercentre.ebay.com.au/postage-rates-tables
https://www.youtube.com/watch?v=IURw-O-OR4o
Thanks,
John
John Manning, Senior DeveloperTo revert to a previous version, you would need a backup created with that version. Database schema changes would prevent the old program from working with the new database. You would also lose any work done since that backup, but Orders should come in exactly as they appear on eBay. Any Sixbit notes on them would be lost. Listings also should come in, but using manual presets and no Description Wrappers.
I would recommend against it as more Return policy changes are due to be enforced in August, (warnings are out now) so 3.00.085 wouldn’t be able to list/revise at that point if you’re using Payment Presets in Sixbit with a Return policy specified. You will need to be on our next version, 3.00.344 or later.
John Manning, Senior DeveloperHi Robert,
We’ve had to upgrade our interface to the eBay Trading API to access the new product identifier requirements. Part of the upgrade removes the Private option.
From their Docs:
PrivateListing Field in ItemType Deprecated
The PrivateListing field has been deprecated and removed from the WSDL with Version 1045. It should no longer be used in Add/Revise/Relist/Verify calls. This field will still get returned in ‘Get’ calls until it is fully wired off around July 2019.
John Manning, Senior DeveloperHi Scott,
Are you using eBay’s Business Policies or our Presets?
The policies can be edited in My eBay and only selected by name in the Sixbit Edit Item or Revise LIstings window.
Presets can be edited directly in Sixbit. Return settings are included in the Payment Presets in Sixbit.
Editing a Preset John Manning, Senior DeveloperWe’ll want to take a look at your databases to make sure they aren’t missing any indexes. Open a support ticket and provide us with the details of where the slowness is occurring, which grid, which view. (ie. Sell Items -available to list, unlisted on ebay)
We should be able to diagnose with a remote session, or ask you to submit the database for further testing.
Thanks,
John
John Manning, Senior DeveloperThe check item page check should have returned more details for the 240. The Submission Error field in the grid/sidebar should also provide more information on the warning message.
Are you running a current version, 3.00.310 or later?SYI is always good as a last resort, but their API should have returned these details to Sixbit.
John Manning, Senior DeveloperHi Clark,
SixBit shouldn’t bring these in. The SiteID should limit the import to only eBay US and the ecommerceid is the same for all. The inventory should be keyed off the US item, but from the sounds of that post, eBay selling limits aren’t taking that into consideration.
I’m not sure if we’ll be able to retrieve Orders correctly for these Items if they’re coming from another Site. Probably best to take them up on the offer to end those listings for you and opt out of their service.
John Manning, Senior Developer
