John Manning...
John Manning
Forum Replies Created
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Hi Jennifer,
Did you check the Category on the Item? Try selecting that again and see if it fixes the issue. If it doesn’t, open a support a ticket and we can take a look with a remote session if necessary.
Thanks,
John John Manning, Senior DeveloperHi Andre,
Are you using the Small Business or above Subscription level? This functionality should only be hidden for the Home and Hobby version, or if it’s turned off in the User Permissions screen.
John Manning, Senior DeveloperThe Return Policy in Batch change only applies to eBay Business Policies. Since you’re using our presets, you’ll need to create named Payment Presets which contain the Return information and then you can use Batch Change on the Payment Preset field to update your Items and Listings.
John Manning, Senior DeveloperHi DrentonB,
These services aren’t currently supported via the eBay API, so we are unable to use them. They are only available on the eBay site.
John Manning, Senior DeveloperHi Cathy,
We currently support Ebay, Amazon, and Etsy. Since the new payment service isn’t yet in the APIs, you wouldn’t be able to use our Payment Presets to manage these listings.
Every time you Submitted, Revised or Relisted one, you would have to add that service via Seller Hub.If you’re using Business Policies and have that payment service in your Payment Policy created in Seller Hub, you could use SixBit, as we only send eBay the Payment Policy ID to use for your listing, and not the actual details.
John Manning, Senior DeveloperHi Chris,
You can use the Item Research Window in the Edit Item Window. There will be a magnifying glass icon next to the Product Title and Product ID fields.
Clicking that should bring up the research window based on the contents of those fields, ie Title or UPC.If you’re using the latest version 3.00.348, when you fill in the Item Specifics for Brand, it will check if eBay requires a Catalog entry for that Category/Brand combination and automatically pop up the Item Research window. It will also allow you to change the Search Terms directly in that window.
John Manning, Senior DeveloperAny Item Specific can be used as long as the name doesn’t coincide with a field already in the list. Make sure it’s exactly as shown in the IS window.
[[Brand]] and [[MPN]] work here in my testing.
John Manning, Senior DeveloperHi Robert,
Brand and MPN should be included in the Item Specifics area if you want to use them in concert with a UPC.
John Manning, Senior DeveloperHi Kelly,
It looks like there was an issue with two Products in your cart. One has been refunded so you should have the Free Trial now.
Thanks,
John
John Manning, Senior DeveloperHi Thomas,
In the Advanced Search window, select “Any Item Specific” and then type the Item Specific you want to search for. In this case, Brand.
John Manning, Senior DeveloperOlder versions use the older WSDL. The field was removed from the newer ones, and unfortunately the newer ones have the new fields necessary for the slew of eBay changes rolling out this summer.
John Manning, Senior DeveloperHi Albertine,
Please open a support ticket and we’ll take a look at the issue. Also, make sure you upgrade to the latest version, 3.00.346.
Thanks,
John John Manning, Senior DeveloperJovita is correct, the 345 beta will fix this issue. The UI Binding for the Returns Accepted field was broken in 344.
John Manning, Senior DeveloperThe 3.00.345 version has the fix for the Returns Accepted field in presets. The UI was always displaying this as checked, regardless of the actual field in the database. Likewise it wouldn’t update the database, so there would be no affect on your presets or the values sent to eBay.
John Manning, Senior Developer
