John Manning...
John Manning
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The Cancel only works on Unpaid Items. Ones that are paid become part of the Manual return process, and you tell us how to treat the the Inventory.
John Manning, Senior DeveloperHi Sally,
We’ll probably need to work with the database to track this one down. Open a support ticket and let us know which ones didn’t relist as expected. We’ll be able to see if the program is finding the right ecommerceid to send for each one. If it is, it might come down to eBay resetting Best match due to something like a category change.
Make sure you give an example of any changes you were making to the Items before relisting. John Manning, Senior DeveloperHi David,
If you go to File|Options|Reports|Listing Labels you can click the manage icon next to the selected label. From the manage screen, you can either edit the current one or make a duplicate of it to customize.
Click on the Edit button and look for the SKU block in the label designer. Select that block, delete and save and you should no longer have the barcode length issue. John Manning, Senior DeveloperOpen a ticket with support, it’s likely the setting for the External Picture Path will need to be reset correctly. They can fix this quickly with a remote session.
John Manning, Senior DeveloperIf your category is not one of the ones listed in the new PBSE changes, you can list it without using a Product Identifier(GTIN or EPID).
You’ll want the Brand/MPN in those fields later if you do need to associate them with eBay Catalog Items in the future.Try the Import with the ProductIDType of “None” and it should not use the ProductID field as a match for unique items. Only include ItemID if you’re matching to update an existing Item in SixBit. If you have your own ItemID, use the ExternalItemID field instead. If no identifier is found, it should create new Items on Import.
The order for uniqueness matching on import is SKU,ProductID(with type ‘None’), ItemID, and ExternalItemID.
John Manning, Senior DeveloperThe condition shouldn’t be required in this category, but it should still take it. We can only send the Condition Description if the Condition is set to Used, so you should be able to update your Items in Sixbit with by batch changing condition to Used. Then you should be able to submit or revise your items to get the Condition Description sent up.
John Manning, Senior DeveloperTodd is correct. Here’s the detailed instructions from the User’s Guide:
https://www.sixbitsoftware.com:8080/robohelp/robo/server/general/projects/SixBit%20EN%20User%20Guide/Moving_Your_Database_to_a_New_Computer.htm John Manning, Senior DeveloperWhich version are you currently running? We have this marked as fixed in 3.00.345. We’ve tested it with the latest beta, 3.00.379 and it’s still working here. Open an support ticket if you’re still seeing issues in the beta and the support team will help track this down.
John Manning, Senior DeveloperCurrent Price is currently only designed for Auction type listings.Otherwise it just reflects the Fixed price value. We’re working on Promotions support, and when that’s done we should be able to reflect Current Price and Fixed Price differently.
Send Revisions to Site will use the latest information from the Item and Listings to Revise the Listing. If you’ve updated via CSV or Batch Change, it will pull those changes. The problem you’re seeing is that Items have a Price and Listings have a Price and in that case it will always pull the Listings versions. Send Revisions to site is essential to sending batch Revisions that are made outside of the Revise Listing Window.
John Manning, Senior DeveloperSounds like someone from eBay support should contact eBay developers. They will tell them that the feature is no longer supported in the API. They will also tell them that since the bidders were anonymized years ago, the setting hasn’t really done anything on their backend.
It’s gone man, let it go.
John Manning, Senior DeveloperThere was an issue with the Authorization flow on Wednesday and Thursday. Ebay had to revert a few changes to our Credentials to make the token refresh work properly again.
If you have any issues, open a support ticket and we’ll take a look.
John Manning, Senior DeveloperThe item won’t automatically relist if there is no longer quantity available. If it sells on Etsy, SixBit will end it on eBay. Or move it to Out of Stock if you’re using that feature on eBay.
Any Quantity change, either manually or due to a Sale will trigger the Allocation plans to calculate what should be up on sites with the available inventory.
John Manning, Senior DeveloperWe’ll have to do that on our end. I’ve added it to the feature request list so it should make it in an upcoming beta release.
John Manning, Senior Developer
