[John Manning]

Hi Jennifer,

You’ll need to include a different unique identifier in the file, such as ItemID to update all Items. SKU is considered unique on import and will only change the first instance found by design.

John Manning, Senior Developer

[John Manning]

Hi Nick,

Keep Asia as your ship-to region, but include China in your Exclusion list. If you have Exclusions set up in My Ebay, you can select that in the Shipping Preset. Or use a Custom Exclusion list in SixBit and check China there. The Exclusion option is shown below the Rate Table and Combined Shipping Discount options.

John Manning, Senior Developer

[John Manning]

Just one or the other.

John Manning, Senior Developer

[John Manning]

We’re making some website upgrades, so you may see some issues in the coming days. We’ll try to get everything squared away soon.

Thanks,
John

John Manning, Senior Developer

[John Manning]

Hi Kevin,

Open up a support ticket and the support team should be able to track this down. It may require a remote session.

Thanks,

John Manning, Senior Developer

[John Manning]

Hi David,

UPCs are a Product Identifier and can be entered in the ProductID field in the top section of the Edit Item Window.

https://www.sixbitsoftware.com/clients/knowledgebase.php?action=displayarticle&id=71

John Manning, Senior Developer

[John Manning]

Hi Rob,

In the next beta, 3.00.387 or later, we will send up condition description for categories that don’t require a specified condition.

Thanks,

John

John Manning, Senior Developer

[John Manning]

He’s not, but we appreciate that he’s helping fellow sellers. But if you have issues or need guidance, we do have a dedicated support team to help.

They will also pass along feature requests to us devs if something needs to be improved upon, making the program better for everyone. And if you see something that needs more explanation, let us know and we’ll beef up the documentation.

John Manning, Senior Developer

[John Manning]

Users can contact SixBit support with any questions or issues they have from the Support ticketing system in the program.

I would also suggest checking out the instructional videos and webinars.
https://www.sixbitsoftware.com/index.php/support/video-training

Thanks,
John

John Manning, Senior Developer

[John Manning]

Hi Jason,

If you’re still seeing this issue, open an support ticket and we should be able to diagnose the problem with the relist. As long as the ended listing is in the database, the allocation plan should have used that price to decrement.

Thanks,
John

John Manning, Senior Developer

[John Manning]

Shopify is currently on the list, but we’re working on supporting catalog creation for eBay’s new PBSE. We expect to have something in beta for Shopify after that, Q1 at the earliest.

John Manning, Senior Developer

[John Manning]

You can use a Custom field on Listings for this. Make sure you make a Custom field for both Items and Listings modes, named the same so you can set the value on the Item record before ever listing it. It will copy over automatically to Listings and be available like any other field for the report.

https://www.sixbitsoftware.com:8080/robohelp/robo/server/general/projects/SixBit%20EN%20User%20Guide/Defining_Custom_Fields.htm

John Manning, Senior Developer

[John Manning]

The Authorization issues should be resolved now.

Thanks for your patience,

John

John Manning, Senior Developer

[John Manning]

No updates yet. I expect to hear back around 12PM EST, 9AM PST at the latest.

John Manning, Senior Developer

[John Manning]

We’ve contacted eBay and they should be reverting a change on their end to fix this issue.
It should start working again automatically, but we’ll post on the board when we confirm it is.

John Manning, Senior Developer

[Author]

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