John Manning...
John Manning
Forum Replies Created
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Hi Edward,
Could you open a ticket with the support team? It’s likely you’re either out of hard drive space or need permissions set up in the backup directory and they can help diagnose it with a remote session.
Thanks,
John John Manning, Senior DeveloperWe can implement removing Variations with Sales on eBay, but not in SixBit under the current design. It would require creating a new Item from the Variation to keep the Sales history intact. Deactivating them in Sixbit is the recommended method.
John Manning, Senior DeveloperHave you tried printing one first with the latest update? It should save a datasource with packing slip so the preview in the Editor will be able to work correctly.
If you’re still not able to get it working, open a ticket with support and they should be able to help with a remote session.Thanks,
John
John Manning, Senior DeveloperHi Raymond,
Are you seeing this while printing or only previewing in the Editor?
John Manning, Senior DeveloperHi Sharon,
Are you using the latest full version, 3.01.008? If you’re still seeing any picture issues, let support know via the ticketing system.
Thanks,
John John Manning, Senior DeveloperWe’re working on a solution now that will go out into beta next week.
John Manning, Senior DeveloperBob,
Just letting you know about some of the tools that are and will be available to promote and sell older items.Here’s the good news. It looks like we’ll be able to implement a solution that preserves the existing functionality. I’ll code it up and we’ll start testing to get it in a Beta ASAP.
John Manning, Senior DeveloperHi Duncan,
Have you tried editing the Packing list in the File|Options page? It may be that the container for title will need to be stretched to show enough of the title.
Support should be able to help you with that if you need any assistance. John Manning, Senior DeveloperThe latest Full Version, 3.01.008 should fix the report problems. Let us know if you see any further issues.
Thanks,
John John Manning, Senior DeveloperFor old Listings, you’ll want to review the Performance tab in Seller Hub to find stale listings to revise. Since this will only work on running listings, ending them would make them unavailable. We’ll also be adding Analytics in SixBit to identify these listings.
Currently you should be able to find them in the running listings grid Sorting by Start Date and filtered by Quantity of 1.Item Promotions and Promoted listings are also available on site to move these listings faster. We currently have Promotions in SixBit for testing and are working on adding Promoted Listings for an upcoming beta. If you want access to these in beta, let support know and we’ll let you know when/how to test these.
Richard,
Allocations plans aren’t great for this as they rely on triggers (ending, sales) to activate. Incorporating a timing mechanism could prove problematic, but we’ll give it some thought here. It sounds like you’d really want to use a repricing tool instead to revise it down based on a schedule. John Manning, Senior DeveloperWe were just contacted by eBay and the Authentication/Token issue should be resolved now.
John Manning, Senior DeveloperHi Shane,
We’re working on getting the Payment Processing fees back from eBay, so it will show like those paid via PayPal. Currently the Payment type on Orders is only returned as “Other” by eBay, but they are going to improve that in the API. Other than those two things, it should work the same as any other paid Order.
John Manning, Senior DeveloperSlightly better quality video here: https://www.sixbitsoftware.com/download/videos/UsingAnalysisTools/UsingAnalysisTools.html
John Manning, Senior DeveloperHi Jerrod,
The Analysis tools in the Enterprise Edition should provide the customizable view for Items, Listings or Orders. Here’s a link to the Analysis video. It will give you an idea of the features, though we need to find and upload a better quality video.
John Manning, Senior Developer
