John Manning...
John Manning
Forum Replies Created
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I would open a ticket with support if this persists going forward. The full refresh refreshes the Listings first, but then should run the same Order refresh as a full Refresh.
John Manning, Senior DeveloperZbigniew,
Try resetting your Order Refresh Dates for any seller accounts in File|Options|Refresh. Ebay is currently monitoring the call limit and it hasn’t been exceeded. If your orders still haven’t come in, open a support ticket and we’ll look into the issue with a remote session.Thanks,
John John Manning, Senior DeveloperThe new full version, 4.00.015 will handle the longer returned API tokens. All users should upgrade to that version as soon as possible.
Thanks,
John John Manning, Senior DeveloperHi Caroline,
The installation wouldn’t remove your database, but it may have switched the path back to the standard Sixbit one. If you go to File|Open Database, do you see your database listed? As long as the credentials to connect to SQL server are correct, you should see your database and be able to connect to it again. We can do a remote session if you need help locating the database.Thanks,
John John Manning, Senior Developer John Manning, Senior Developer John Manning, Senior Developerhttps://www.sixbitsoftware.com/forums/topic/ebay-authorization-api-call-failure/
John Manning, Senior DeveloperThe token issues affecting all API Calls should be resolved by Midnight Pacific Time. You may need to reauthorize once in the business profile screen for each seller account if the calls aren’t working after that time.
We apologize for the inconvenience.
Thanks,
John John Manning, Senior DeveloperThe token issues affecting all API Calls should be resolved by Midnight Pacific Time. You may need to reauthorize once in the business profile screen for each seller account if the calls aren’t working after that time.
We apologize for the inconvenience.
Thanks,
John John Manning, Senior DeveloperThe token issues affecting all API Calls should be resolved by Midnight Pacific Time. You may need to reauthorize once in the business profile screen for each seller account if the calls aren’t working after that time.
We apologize for the inconvenience.
Thanks,
John John Manning, Senior DeveloperPacking list issue fixed in latest beta, 4.00.013.
Nabachandar, did you open a ticket with support? They should be able to track that issue down.
John Manning, Senior DeveloperJust uninstalling the the SixBit app from Add/Remove Programs in windows, then run the new beta installer. Nothing should need to be set up again.
John Manning, Senior DeveloperWe’ve been seeing issues upgrading from one 4.0 beta to another. This should be fixed going forward, but you’ll need to do an Uninstall first prior to running the 11 install. Here’s the current beta link: https://www.sixbitsoftware.com/download/Beta/Install-SixBit-4.00.011.exe
John Manning, Senior Developer
