John Manning...
John Manning
Forum Replies Created
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https://www.sixbitsoftware.com/forums/topic/ebay-picture-upload-issues-2-21-2020/
John Manning, Senior DeveloperHi Suzie,
We’ve seen issues with the API call limit being reached in the past few weeks and are working to get that raised. Running the Refresh|Sync Aux the next day should bring in the policies. Also, make sure you are running the latest full version, 4.00.063.
John Manning, Senior DeveloperIs your MPN field teal with a + sign next to it? I see some clothing categories have MPN as a non-required multi select dropdown, which doesn’t have copy enabled.
We can look into adding that for a future version.
John Manning, Senior DeveloperWhich version are you running? I’m able to copy once I select the MPN text in full 4.00.063 and the beta 4.00.077
John Manning, Senior DeveloperWas the database selected for the query in SSMS? Otherwise, you could run the query with the correct db name in it. ALTER TABLE [dbname]. [dbo].[ItemsBidstart] DROP CONSTRAINT [FK_ItemsBidstart_ShippingTemplates]
If that doesn’t work, open a support ticket, and we’ll remote in to get that removed.
John Manning, Senior DeveloperYes, looks like one of the old BidStart items was using the template. You can remove the constraint with the following query in Management Studio.
ALTER TABLE [dbo].[ItemsBidstart] DROP CONSTRAINT [FK_ItemsBidstart_ShippingTemplates]
That will allow you to delete the preset in SixBit and prevent old Bidstart records from blocking deletion in the future.
John Manning, Senior DeveloperHi Robert,
I was able to delete them here without an issue. Are there any errors showing in the Event log when you try to delete?
John Manning, Senior DeveloperThese should be multi value Item Specifics, where you can select more than 1 entry in the list.
John Manning, Senior DeveloperHi Brad,
The image editor should be accessible from the Edit Item window. Double clicking the Item in the Sell Items grid should open that up. In the upper left is the Carousel, Pictures, and Stock Photo tabs.
John Manning, Senior DeveloperThe Sales tax fix for CA is out in beta now, 4.00.055. We’ll be looking to make that a full version next week. Refreshing those Orders should correct the totals once you’re on that version.
John Manning, Senior DeveloperThe latest shipped date is returned by eBay in most cases. We did fix an issue with converting this to local time in the recent betas, when Ebay was showing it as Pacific time and using that for their date, throwing it off by a day. In the case where eBay returns nothing, we will check all of the Items in the Order and estimate the time based on that maximum dispatch time.
John Manning, Senior DeveloperDo you have the Seller Account specific option turned on? It should be checked in File|Options|Creating Items|Shipping Options. That is necessary since the rate tables are tied to the Seller accounts.
John Manning, Senior DeveloperHi Tom,
Are you trying to edit the preset in the Item Window or via the Manage Presets window? In the Item Window, you’ll need to click the pencil icon next to the preset name dropdown to allow editing. This will also offer you the options to save the preset for all items, or change it only for this item.
In the Manage Presets window, it should allow those fields to be changed directly.
John Manning, Senior DeveloperThe Site Sales tax is only for the tax eBay collects with Managed payments. If they include it in the total and send it to your PayPal account and Paypal takes it out, it will go into the Sales Tax field. They should be in the tax report though as long as the Order Sales tax field is greater than zero.
John Manning, Senior Developer
