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Viewing 15 posts - 346 through 360 (of 789 total)
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  • in reply to: How long does restore from back-up take? #13263
    John Manning
    Moderator

    Just an update, we were able to find the issue with the Restore in certain cases. We will have a fix out in the latest beta, 4.00.127, or later.

    Thanks,

    John

    John Manning, Senior Developer

    in reply to: How long does restore from back-up take? #13261
    John Manning
    Moderator

    It should take a few minutes at most for the database itself. Is it also trying to restore an external picture folder?

    If you open a ticket, our support team can check out if it actually completed and the UI is just hung up.

    John Manning, Senior Developer

    in reply to: Create Duplicate with prompted SKU #13256
    John Manning
    Moderator

    That’s true, if you turn off uniqueness, you would be able to check for uniqueness via the Duplicate SKU View but it’s not the same as locking it down.

    John Manning, Senior Developer

    in reply to: Create Duplicate with prompted SKU #13252
    John Manning
    Moderator

    In File|Options|Creating Items, SKU Management tab you can customize how the SKU is constructed, if they are unique, and if you want them auto-generated or not.

    John Manning, Senior Developer

    in reply to: Pink highlight in Sell Items Repository View #13251
    John Manning
    Moderator

    The color coding should match the workflow status from Workflow tab. Reddish for Under Construction, light blue for Awaiting Upload.

    John Manning, Senior Developer

    in reply to: Used Parts Workflow – Ex TurboLister #13250
    John Manning
    Moderator

    Hi Barry,

    Other than possibly using a template instead of duplication as an option, you have it correct. Except for step 6, don’t do that unless you don’t want to revise your Listing from SixBit or handle the resulting Sale or Relist. An Item in SixBit represents the physical item in your inventory, a Listing is that item as shown on any particular site. Ebay, Etsy, Shopify, etc. So you have one Item in that case, and multiple Listings. When Orders come in from any site, the inventory is updated and reallocated if any remain, ended if not. Once an Item is listed once, it will move to Previously Listed status.

    SixBit differs from Turbo Lister in that crucial way, while Turbo Lister creates the Listing on eBay and is done with that item, SixBit keeps it throughout the life cycle,  since it is a complete listing management tool, not just a lister. Some TL users only use one item in TL and keep relisting it with different details. Do that in SixBit would result in missing out of 2/3 of the major functionality. If you remove the Item, it will also remove the corresponding Listing from SixBit along with any Orders. In that case you won’t be able to use any of the Order reporting, such as Profit/Loss. If you change the Item you have an existing listing for in SixBit, you may trigger revisions to that Listing as well, corrupting it if it wasn’t the same thing.

    https://www.sixbitsoftware.com/EN/An_Overview_of_SixBit.htm

    Check out the Video Library for more information on Items. They should all be available in the Support tab of the program as well.

    Here’s a webinar on the Item window in particular.

    Hope that helps,

    John

    John Manning, Senior Developer

    in reply to: Creating New Item #13244
    John Manning
    Moderator

    Hi Greg,

    You can’t duplicate from within the Edit Item Window, but you can navigate from it. So if you select an Item in the Sell Items Grid, make the number of duplicates you want and then edit one, you will be able to navigate among them if they are in the new Under Construction view.

    https://www.sixbitsoftware.com/EN/Duplicating_Items.htm

    https://www.sixbitsoftware.com/EN/Navigating_Items.htm

    Also, rather than duplicating, you can save one as a template, which will then appear in the dropdown of the Add toolbar button in Sell Items, allowing you to create a new one pre-populated with that information.

    https://www.sixbitsoftware.com/EN/Saving_an_Item_as_an_Item_Template.htm

    John Manning, Senior Developer

    in reply to: Ebay Return Policy Fix (.103) #13242
    John Manning
    Moderator

    Hi Barry,

    You would lose any work you’ve done in SixBit. I’d recommend using a preset since you’ve already gone ahead and set those up.

    John Manning, Senior Developer

    in reply to: Ebay Return Policy Fix (.103) #13239
    John Manning
    Moderator

    Hi Barry,

    The fix was with the value getting set incorrectly on the import. You would need to delete the Items and re-import to see the fix.

    Other than that, you would need to create a preset with the correct values and assign that to your existing Items with Batch Change.

    John Manning, Senior Developer

    in reply to: Pictures not visible after backup and restore #13234
    John Manning
    Moderator

    Hi Barry,

    I suspect the picture directory may need to be created first on the new computer. Could you open a support ticket and we should be able to help you with a remote session to diagnose and fix it.

    Thanks,

    John

    John Manning, Senior Developer

    in reply to: Changes in data when migrating from Turbo Lister #13192
    John Manning
    Moderator

    Hi Barry,

    We’ve identified this issue too and it will be fixed in the new full version, 4.00.102.

    Thanks,

    John

    John Manning, Senior Developer

    in reply to: inline editing and bulk description changes? #13185
    John Manning
    Moderator

    If you select all 50, drop down the Edit toolbar button and choose “Batch Edit” you will have a grid with editing enabled. The main grids in SixBit are virtualized for searching and selecting to maintain speed on large data sets. https://www.sixbitsoftware.com/EN/Using_the_Batch_Edit_Window.htm

     

     

    John Manning, Senior Developer

    in reply to: Changes in data when migrating from Turbo Lister #13182
    John Manning
    Moderator

    Hi Sandy,

    We were able to find the issue with the import and should have a fix out later today, 4.00.102. You can either proceed as I outlined earlier, or delete the Items in Sixbit and re-import with the new version when it’s released.

    Thanks for bringing this to our attention,

    John

    John Manning, Senior Developer

    in reply to: How to swith to different user #13181
    John Manning
    Moderator

    Hi John,

    This should help you set up additional profiles for seller accounts in SixBit. The number you can use is limited by subscription level, but all versions will support at least 2.

    https://www.sixbitsoftware.com/EN/Multiple_Selling_IDs.htm

    John Manning, Senior Developer

    in reply to: Photos not showing up when I try to insert #13180
    John Manning
    Moderator

    Hi Dan,

    This looks like an issue that will require a remote session. The team should handle getting this set up via your support ticket.

    Thanks,

    John

     

    John Manning, Senior Developer

Viewing 15 posts - 346 through 360 (of 789 total)
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