[John Manning]

Are the Origin Templates the same on the Orders or Items before the combine? If they are different, they will be broken into multiple shipments as they would come from different locations.

John Manning, Senior Developer

[John Manning]

Are pictures otherwise showing on that computer? Depending on the location of the external pictures, the new computer might need to have a shared directory set. It’s also possible you may need to rebuild the thumbnails to get those files created from the main pictures. If that doesn’t work, open a support ticket and support should be able to track down the picture location issue.

How were the Orders combined? If they came in from eBay with different tracking information, they would have been put into different shipments. If you’re combining locally, make sure you upgrade to the latest full release, as there has been some updates with that functionality. 4.00.145 or later.

Thanks,

John

 

 

John Manning, Senior Developer

[John Manning]

This will be fixed in a build coming out today, 4.00.145.

Thanks,
John

John Manning, Senior Developer

[John Manning]

We’ll fix the batch edit to allow the value to be saved. FVF is only used for eBay now, but we can allow you to save values for Etsy Orders.

John Manning, Senior Developer

[John Manning]

Hi Steven,

We’ve identified some slowness with the automatic spell checking, so we are looking to make it option to improve performance. The next version, 4.00.144 should address this and we expect to have it out today.

Thanks,

John

John Manning, Senior Developer

[John Manning]

Hi Andy,

With Managed Payments enabled, we can no longer send Payment methods, so they are removed from the UI.

John Manning, Senior Developer

[John Manning]

With a few exceptions, most Revisions won’t sync down from eBay, revisions should be pushed from SixBit. We are working on a manual sync function to correct sync that way, but it won’t be automatic. The issue is that Listings are tied to their Item record, and that Item record can be tied to other listings. You may have a fixed price listing and an auction listing on eBay, another listing on Etsy or Shopify, so we don’t want to affect any of those other listings by changing an existing Item record.

The only way to get a fully synced import from eBay now, would be to delete the Item record and reimport from Ebay. You would lose any previous Listings or Sales tied to that Item in SixBit, but it’s the only way to guarantee you match what eBay has.

So, if you’re making revisions, make them in SixBit and let the program send them to eBay as B.A. mentioned.

Thanks,

John

John Manning, Senior Developer

[John Manning]

Hi Mark,

1. Make sure the Item has an allocation plan set in the Shopify tab in the Item Window, and then add inventory to the Item. It should allocate within a minute if there is an out of stock listing for Shopify.

2. Click the pencil icon next to the description to open the WYSIWYG editor.

3. If you have matching SKUs or Titles, after importing from both sites, there should a Listing record for each site, but tied to one Item record with shared inventory. The Allocation plans control how you want to auto adjust inventory after Sales and apply cross site. You can also merge Items that didn’t merge automatically if they didn’t match on SKU/Title.

https://www.sixbitsoftware.com/EN/Allocation_Plans.htm

If we can help with anything else, let us know. Our support team can set up a remote session to get you started.

Thanks,

John

John Manning, Senior Developer

[John Manning]

If you create a named Payment preset, you can use Batch Change to set it on all of your Items and Running Listings. Setting it on Listings with batch change will also revise running listings.

https://www.sixbitsoftware.com/EN/Entering_Payment_Information.htm

John Manning, Senior Developer

[John Manning]

Hi Sharon,

Could you open a support ticket? We might need a remote session to diagnose an agent issue.

 

Thanks,

John

John Manning, Senior Developer

[John Manning]

Dragging the folders should give you the option to drop in, or drop before another folder if you move it slightly above that folder. But you can also select the parent folder, ie. Item Repository, right click and sort ascending to get them alphabetical.

John Manning, Senior Developer

[John Manning]

Hi Sonja,

Are you using a named preset and just want to change the service for the one item? If you open the window in the Sell Items mode, you should be able to edit it there with the pencil icon next to the preset name. It will then ask you to save it for just this item or update the preset which would change any other item using that preset.  Just for this item will create a Manual unnamed preset that only applies to that Item.

John Manning, Senior Developer

[John Manning]

Hi Angela,

Brandon will be helping you in the ticketing system. He should be able to get you the desired result with the conditional statements.

Thanks,

John Manning, Senior Developer

[John Manning]

The Start Date field on Listings is the one you’re looking for. Make sure that column is visible in the Check Listings grid for you to see it.

Listing fees are kept on the Listings records, FVF and Payment processing fees are kept on the Sales and Orders records, respectively. The Profit/Loss reports should also show you the fee breakdowns for Orders.

If you need more advanced reporting tools, like the Analysis reports, there are available on the Enterprise editions.

John Manning, Senior Developer

[John Manning]

Fix for another issue with tracking is now in 4.00.140. https://www.sixbitsoftware.com/download/Beta/Install-SixBit-4.00.140.exe

John Manning, Senior Developer

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