John Manning...
John Manning
Forum Replies Created
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Hi Mark,
1. Make sure the Item has an allocation plan set in the Shopify tab in the Item Window, and then add inventory to the Item. It should allocate within a minute if there is an out of stock listing for Shopify.
2. Click the pencil icon next to the description to open the WYSIWYG editor.
3. If you have matching SKUs or Titles, after importing from both sites, there should a Listing record for each site, but tied to one Item record with shared inventory. The Allocation plans control how you want to auto adjust inventory after Sales and apply cross site. You can also merge Items that didn’t merge automatically if they didn’t match on SKU/Title.
https://www.sixbitsoftware.com/EN/Allocation_Plans.htm
If we can help with anything else, let us know. Our support team can set up a remote session to get you started.
Thanks,
John
John Manning, Senior DeveloperIf you create a named Payment preset, you can use Batch Change to set it on all of your Items and Running Listings. Setting it on Listings with batch change will also revise running listings.
https://www.sixbitsoftware.com/EN/Entering_Payment_Information.htm
John Manning, Senior DeveloperHi Sharon,
Could you open a support ticket? We might need a remote session to diagnose an agent issue.
Thanks,
John
John Manning, Senior DeveloperDragging the folders should give you the option to drop in, or drop before another folder if you move it slightly above that folder. But you can also select the parent folder, ie. Item Repository, right click and sort ascending to get them alphabetical.
John Manning, Senior DeveloperHi Sonja,
Are you using a named preset and just want to change the service for the one item? If you open the window in the Sell Items mode, you should be able to edit it there with the pencil icon next to the preset name. It will then ask you to save it for just this item or update the preset which would change any other item using that preset. Just for this item will create a Manual unnamed preset that only applies to that Item.
John Manning, Senior DeveloperHi Angela,
Brandon will be helping you in the ticketing system. He should be able to get you the desired result with the conditional statements.
Thanks,
John Manning, Senior DeveloperThe Start Date field on Listings is the one you’re looking for. Make sure that column is visible in the Check Listings grid for you to see it.
Listing fees are kept on the Listings records, FVF and Payment processing fees are kept on the Sales and Orders records, respectively. The Profit/Loss reports should also show you the fee breakdowns for Orders.
If you need more advanced reporting tools, like the Analysis reports, there are available on the Enterprise editions.
John Manning, Senior DeveloperFix for another issue with tracking is now in 4.00.140. https://www.sixbitsoftware.com/download/Beta/Install-SixBit-4.00.140.exe
John Manning, Senior DeveloperThe latest versions should be pulling this in to the Payment Processing fee. Ebay started returning this in August in a different field, so you may need to upgrade.
John Manning, Senior DeveloperI’ve just finished testing here and built another beta for the Agent tasks. Let me know if you still see issues. https://www.sixbitsoftware.com/download/Beta/Install-SixBit-4.00.139.exe
I suspect the previous beta may have locked up the Agent task, and installing the new version should reset it so it works for both eBay and Amazon again.
John Manning, Senior DeveloperHi Drenton,
In the Variation set definition, is the Color variation defined as the picture variant? If it is, in the variation set, you can set pictures for each in the carousel on the right of the variation grid on the Item record. https://www.sixbitsoftware.com/EN/Adding_Variation_Information_to_an_Item.htm#To_add_pictures_for_each_variant:
John Manning, Senior DeveloperOk, found an Agent issue and fixed it for 4.00.138. That build is out now.
Let me know if you see any further issues.
John Manning, Senior DeveloperOrdinarily it would catch submission errors, but this was an issue updating the database after a successful submission, and prevented the rest of the batch from even submitting.
John Manning, Senior DeveloperThe 4.00.137 beta should address this issue. This code was recently rewritten due to the deprecation of an API call, and it looks like in some cases the update queries were stalling. There is also an issue with the update service for 136, so I’ll provide the direct beta link here. https://www.sixbitsoftware.com/download/Beta/Install-SixBit-4.00.137.exe
John Manning, Senior Developer
