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Viewing 15 posts - 16 through 30 (of 789 total)
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  • in reply to: Variations with the same pictures? #16416
    John Manning
    Moderator

    Hi Albertine,

    Is your variation set created with the Color variation set as the Photo variation? There is an option next to each variation to make it the one Photos key off of. If so, when you edit the Item, you should be able to add pictures to each variation in the variation grid. If you add pictures to the the standard picture area, these are ones that will show for the entire item, regardless of the variation. Common pictures, whereas the ones in the variation grid will vary.
    https://www.sixbitsoftware.com/EN/Adding_Variation_Information_to_an_Item.htm

    John Manning, Senior Developer

    in reply to: Automatic sending of emails #16393
    John Manning
    Moderator

    The background agent should be refreshing Orders once every 15 minutes if the computer is running.
    https://www.sixbitsoftware.com/EN/Automatically_Synchronizing_Using_the_Servant_.htm

    If the Agent isn’t running on your computer and refreshing properly, open a support ticket and our team can fix that for you.

    Thanks,
    John

    John Manning, Senior Developer

    in reply to: 404 error when searching forum using multiple words #16391
    John Manning
    Moderator

    Looks like a common issue with our forum software. We’ll try to get this working.

    Thanks,
    John

    John Manning, Senior Developer

    in reply to: Trying to refresh all orders since 1/1/2024 doesn’t work #16389
    John Manning
    Moderator

    Hi Steve,

    The Refresh Orders function is limited by eBay to the past 90 days only.

    Thanks,
    John

    John Manning, Senior Developer

    in reply to: eBay International Shipping Program #16386
    John Manning
    Moderator

    Hi Trish,

    No, you won’t need to set anything in SixBit. GSP was enabled on a per item basis, but the replacement EIS is enabled on a account basis, so all eligible Items should have it automatically when listing.

    John Manning, Senior Developer

    1 user thanked author for this post.
    in reply to: Warning: Discount pricing will not be applied to this item. #16380
    John Manning
    Moderator

    If it’s showing up when doing an update outside of SixBit, it would indicate something already set on the Listing. I think the only way to get rid of that warning would be to list it again. But since it’s a warning, you can ignore it.

    John Manning, Senior Developer

    1 user thanked author for this post.
    in reply to: Automatic sending of emails #16379
    John Manning
    Moderator

    Hi Kevin,

    You can add a BCC email address to your contact information in you Seller Profile so any emails sent will be copied. https://www.sixbitsoftware.com/EN/Entering_Your_Email_Information.htm
    The default email templates included in SixBit can be sent Automatically once enabled in the Manage Emails window. The ones you’d want to use would either be payment acknowledgement or shipping notification. https://www.sixbitsoftware.com/EN/Managing_Emails.htm The background task agent runs refreshes every 15 minutes and will send those out when necessary.

    John Manning, Senior Developer

    in reply to: How many items can be stored in SixBit? #16225
    John Manning
    Moderator

    Hi Cass,

    Open a support ticket either via the Support tab in SixBit or from the website and our team should be able to fix the issue.

    Thanks,

    John Manning, Senior Developer

    John Manning
    Moderator

    You should be able to export it to CSV and import it back into that field with Mapping. There is a Brand field used in the Item Identifiers, but usually the one that’s populated is part of the Ebay Item Specifics, so you’ll need to export the Item Specifics as a whole, and just import that one back into the Vendor field.

    John Manning, Senior Developer

    in reply to: Listing to Poshmark #16216
    John Manning
    Moderator

    Hi Suzie,

    Nothing at this time. If they do release an API, we would consider supporting it.

    John Manning, Senior Developer

    John Manning
    Moderator

    Do you have anything set in the Discount pricing tab for the Item? Using Strikethrough pricing options would cause this warning to show.

    John Manning, Senior Developer

    in reply to: Delay in sales updating #16209
    John Manning
    Moderator

    Hi Robert,
    The Agent should refresh Orders every 15 minutes. Is the Refresh Orders Date current? If there is an issue it will retry from the old date every time, making the refreshes longer. Check File|Options|Refreshes|Refresh Dates tab.

    Are there any errors in the Event log? The tabs that would show them would be User Activity, Automated Tasks and Program Errors. Program errors are shown if the option in File|Options|General|Support|Support Control is checked.
    I would suggest opening a Support ticket, and our staff should be able to diagnose where the problem is. Either with a remote session or by examining your database.

    Thanks,
    John

    John Manning, Senior Developer

    John Manning
    Moderator

    To specify how you use the eBay custom label field:

    From the File Menu button in the upper left, choose Options.
    Select the Refreshes tab.
    Choose a field under Mapping the eBay Custom Label Field.

    Submissions and Revisions after that should send the SKU field to eBay.

    John Manning, Senior Developer

    1 user thanked author for this post.
    in reply to: turbolister saying not registered #16193
    John Manning
    Moderator

    Hi James,

    Make sure you update to 658. That will fix the issue that was in 657.

    Thanks,
    John

    John Manning, Senior Developer

    in reply to: Managed Payments Transactions SQL table #16191
    John Manning
    Moderator

    These reports are generated directly from eBay API calls, so the data isn’t stored in the db. You can use the grid export to get the data in CSV f0rmat.

    John Manning, Senior Developer

    1 user thanked author for this post.
Viewing 15 posts - 16 through 30 (of 789 total)
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