John Manning...
John Manning
Forum Replies Created
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Hi Albertine,
Have you opened a ticket with support for this issue? We’ll have to look at the specific combine to determine the issue. The postal code shouldn’t be related, but we would like to replicate the Variable problem with that address.
John Manning, Senior DeveloperHi Timothy,
Have you contacted eBay support about this? It looks like there is an issue with the way they are, or in this case aren’t, creating thumbnails from your Item pictures.
John Manning, Senior DeveloperHi Katrine,
Do you use Allocation Plans? If the inventory was correct after the sale in SixBit, that should have ended the Listing. Also, in Options, Inventory, which option is selected for Insufficient Inventory? Make sure it’s not the “Create a purchase record…” option. If that’s not it, open a ticket with support and we’ll be able to follow up with you directly.
Thanks,
John Manning, Senior DeveloperIt can be set when postage is printed from SixBit or pulled back in on an eBay refresh. If you didn’t set one and used the “Mark as Shipped” button, it would take the current date/time and set that to the field.
John Manning, Senior DeveloperHi Chris,
Did you open a ticket with support? They should be able to fix any scan form issue. If you’re rolling back, you would need a database backup prior to the upgrade. Once upgraded, a database may not be compatible with an older version. Support can help with the rollback if the issue can’t be easily fixed, but it’s best to be on the full release as eBay mandates changes that will only be supported in those newer versions.
John Manning, Senior DeveloperThanks, Jeff! Hope you had a successful Holiday selling season, and we’re planning more improvements to SixBit in the new year.
John Manning, Senior DeveloperOnce you update to the latest version, 4.00.149, you shouldn’t see this warning anymore, but it is OK to ignore it.
John Manning, Senior DeveloperThe Listings are likely too old to be included in the time period for the Refresh All call. Select them all in the grid, and use the Refresh Selected Listings. If it can’t find them on eBay, it should move them to completed for you, leaving you with only Running Listings in the view.
John Manning, Senior DeveloperHi Emily,
You should be able to click through that warning message and restore the database. If you still see it popping up, try restarting SixBit.
If that doesn’t fix it, open a support ticket from the website and the support staff will be able to connect and address the issue.
Thanks,
John Manning, Senior DeveloperLooks like we only used these to exclude Items from unlisted views, not prevent submissions.
John Manning, Senior DeveloperThey should prevent listing on the site if disabled. We’ll take a look at it.
Thanks,
John Manning, Senior DeveloperHi Edward,
In the Check Listings grid, there is a column called “Watchers” that should show you how many are watching your Listings. We don’t have access to everyone that viewed, and not their email unless they actually buy it. But as far as reducing the price by a percentage, you can use the Batch Change function in Check Listings to decrement the price. You can save a Batch Change for future use so you won’t have to recreate it every time.
John Manning, Senior DeveloperIt might be possible to pull from the summary if they are synced in our db, but are you including these in your listings? This info should all be included in the Shipping tab on the eBay page.
John Manning, Senior Developer
