John Manning...
John Manning
Forum Replies Created
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Hi Sharon,
I’m not seeing the issue here with my tests, could you open a ticket so we can track this down?
Thanks,
John Manning, Senior DeveloperCould you open a support ticket? We’ll want to run some tests and check the logs to identify the slowdown in the beta.
Thanks,
John Manning, Senior DeveloperHi Mike,
Just a clarification, Qty to List is the quantity that will be used to create a listing, not a reflection of the inventory available. That would be the Quantity available field. The Sell Items views should contain filters that show Items with Qty Available, and unlisted on eBay. You should also be able to new views using the Advanced Search functionality to limit to those with Qty available.
As Timothy mentioned, some of the inventory tracking functionality isn’t enabled for TL Starter or Home and Hobby editions. The program will assume if you list an Item with Qty to List of 1 and you don’t have inventory added due to that limitation, that it will automatically increase the Inventory count on hand by 1 to cover it. If you are on the Small Business and above versions, you’ll be able to adjust inventory manually and have the program prompt or block submissions that haven’t had inventory quantities added.
John Manning, Senior DeveloperHi Elizabeth,
An upgrade won’t remove data, but your path to the database may have reverted to a default one. The database should still be there intact. Open a support ticket and we should be able to get you squared away with a remote session.
John Manning, Senior DeveloperYes, with the recent changes on eBay if you don’t provide a VAT percent for SixBit to send to eBay, they will tack it on at a default rate. You can add it to an Item template and create all of your new items from that so it will be set automatically, or set it on each Item.
John Manning, Senior DeveloperHi Michael,
We’re currently reworking the Promoted Listings functionality and it should be released in a beta. We’ll announce when it’s out for testing prior to the full release, probably within a month or two.
John Manning, Senior DeveloperHi Mike,
The setting in File|Options|Refreshes, Refreshing tab, “When refreshing, automatically create new items…” controls whether Items are pulled in with an automatic refresh. This also applies to Orders on your account, if an Order comes in, no Listing and Item exists in SixBit, it will be created for you.
John Manning, Senior DeveloperExport to CSV for Items should include the “Ebay Description” field. Also, you should be able to use the “Populate from” function in the Edit Item window to populate the etsy description from the ebay one. It should be on the Etsy tab.
John Manning, Senior DeveloperHi Owen,
This is due to the nature of Orders and Sales. Each sale record is linked to an Item record, and a Shipment contains 1 or more Sales. An Order can contain 1 or more Shipments. So the Orders grid will only show one line in the Grid view for Orders, and you’ll only see the first sale Custom field.
To see the per sale custom fields, try using the Sales Analysis window, remove the OrderID grouping, group by your custom field and save that as a custom grid layout. That should work for you.
John Manning, Senior DeveloperThe embedded browser is program that displays the release notes is crashing on the new User’s guide formatting. We should have a 4.00.205 version out today to remedy that. As Timothy mentioned, you can download the latest version from the website after logging in. https://www.sixbitsoftware.com/clients/index.php/download
John Manning, Senior Developer
