John Manning...
John Manning
Forum Replies Created
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Hi Bob,
I haven’t been able to reproduce this with the latest version, 4.00.301. Try upgrading to that version and let us know if you still see the issue.
Thanks,
John Manning, Senior DeveloperRefresh will pull data from eBay. If you’re adding new stock, you can do that in SixBit by right clicking the Variation SKU in the Edit Item Window. Once added, you can go to Check Listings mode, select the running Listing and “Revise|Send Revisions to Site” to update the quantity on eBay. Adding stock via a CSV file to a variation should also update running listings automatically.
John Manning, Senior DeveloperStructured Data Support(sdsupport@ebay.com) handles any inaccurate catalog issues.
John Manning, Senior DeveloperShould be a good conditionID value of 4000 for Very Good. Try the check item function and see if ebay provides further detail. It may be a false main error with some details in Check Item pointing to the actual issue.
John Manning, Senior DeveloperThe ticket with eBay is still showing “Awaiting Bug Fix” for the label costs.
Cynthia,
It should be ok as long as the accounts used in one database are different from the other. Since it’s separate machines, each agent should be updating each db. If the accounts are shared, that could lead to inventory issues.
John Manning, Senior DeveloperCould you open a ticket with support? They’ll need to check your Order information returned from the eBay API to resolve this.
John Manning, Senior DeveloperJust the fix for duplication that was listed in 246. We’ll get the notes updated.
John Manning, Senior DeveloperHi Cynthia,
Are you using the latest full version, 4.00.245? Ebay deprecated the old Selling Manager calls on June 1, so we had to switch to a different API call to return shipping values. The new call only works for those enrolled in Managed Payments and there is an issue with the API not returning FedEx or UPS label fees attached to the Order. Those should come in as soon as eBay addresses that.
John Manning, Senior DeveloperHi Albertine,
The credit card option would be what eBay passed along and could be what the buyer is funding their payments with. Is your seller account registered with a different site than your SixBit database is listing to? If so, that could explain the failure to retrieve the correct setting and is something we’re currently working on. Open a support ticket and we’ll send you a beta when we have that resolved.
John Manning, Senior DeveloperHi Albertine,
Make sure you are using the latest, 4.00.244. This warning message should be removed in that version. Let me know if you’re still seeing it.
John Manning, Senior DeveloperHi Gary,
Were you able to get the picture uploaded? If not, open a support ticket and the team can assist resolving this.
Thanks,
John Manning, Senior DeveloperAre the SKUs already on the Items or Variations? If you have a CSV of the SKUs you need printed, I would suggest setting up a custom field boolean like “Needs Item Label”. On the mapping of the import file you could have the SKU as the identifier and the Needs Item Label field as the value being set. From there it would be easy to save an advanced search view that looks for that Custom Field with a true value and batch print labels from that View. Once done, batch change that flag to false. Support can help set this up with a remote session if you need more guidance. Just open a support ticket and reference this post.
John Manning, Senior DeveloperTimothy, if the API returns an error for these we always show it, but if they return as warnings they should still list. There is an option to to turn off warning when adding or revising in File|Options|General|Error/Warning Handling. Fixing the warnings now should keep you from being forced to later. Check Item Preview should always show Warnings and more detailed summaries.
There is some lag between eBay updating the API to remove Aspects violations, and we usually do a daily refresh to catch those. You can force it by using the File|Refresh| Sync Aux. function.
John Manning, Senior Developer
