John Manning...
John Manning
Forum Replies Created
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Hi James,
Read the post above yours. eBay deprecated the API call to return those values and currently only returns them for single label purchases. We are still working with them to see if they can return these by another means.
John Manning, Senior DeveloperThe latest versions, 4.00.409 and beta 4.00.421 should fix the issue of bulk cost being set on an individual Order. We did receive word from eBay that they won’t be able to return individual Order label costs for Bulk Printing of labels. So the only way to receive them using eBay Postage is to print them one at a time. Or use one of our integrated Shipping providers to bulk print, like Endicia Label Server.
John Manning, Senior DeveloperTesting with a full refresh, the Hits are being returned from eBay now.
John Manning, Senior DeveloperIf you are on the latest and have refreshed the Orders and seeing these totals on that version, open a support ticket. We may need to check the call results with your database.
Thanks,
John Manning, Senior DeveloperHi Erin,
Are you on the latest version, 4.00.408? There is still an issue with eBay not being able to return individual charges per Order when labels are bought using the bulk tool, but are you seeing the total assigned to all in the current version?
John Manning, Senior DeveloperThe updated Views/Hit Count should be active on June 10 again. It should only show the last 30 days of Hits, unlike the old value which was lifetime of listing.
John Manning, Senior DeveloperI’ve added the option to use Dimensional Weight for Shopify for the next beta, 4.00.420 or later. This will be on the “Specs” tab of the Item window and only visible if you have the Shopify site enabled.
John Manning, Senior DeveloperHi Sam,
The forum search will only work if you’re logged in, so it looks like your second issue with the captcha is blocking that. Have you tried different browsers to log in? Do you use a VPN? Do other sites with captcha work?
You can always email support (support@) directly to auto open a ticket if necessary. I’ll open a ticket from here, and we’ll be able to help through the support system. Let me know if you don’t get the support ticket email.
John Manning, Senior DeveloperHi Kevin,
Could you attach a screenshot of the message you’re seeing?
Thanks,
John
John Manning, Senior DeveloperHi Wayne,
The first refresh should have tried to bring in the last 90 days, but if the transactions weren’t linked correctly in the eBay database I wouldn’t expect them to come in before their fix.
John Manning, Senior DeveloperJust an update on this. The API team reported that the old hit count field will now remain in the existing API call and they will work on it internally to make it more accurate. I’ve re-added the Hits field to the grid and search for hotfix 4.00.403.
Thanks,
John Manning, Senior DeveloperHi Bob,
Are you still seeing the issue on 403? I haven’t been able to reproduce it here. If you are, open a support ticket and support should be able to help you with a remote session.
Thanks,
John
John Manning, Senior DeveloperHi James,
The only field that shouldn’t be used is the additional shipping field as that only applies to copies of the same item only. Combined shipping rules should be set in My Ebay and would apply to any item listed and purchased by the same buyer, it’s not a property of the Item itself. https://www.ebay.com/ship/prf
John Manning, Senior Developer
