John Manning...
John Manning
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It should. Usually the approval process is within 24 hours, but we’ve seen up to a week in testing before an approval.
John Manning, Senior DeveloperHave you tried submitting a video on additional items? The processing step is just waiting on approval from eBay to attach it to the listing.
John Manning, Senior DeveloperThe latest round will be required on Feb. 22, 2022. https://pages.ebay.com/seller-center/listing-and-marketing/item-specifics.html#2022-requirements
I would expect to see violation warnings in January, after the holiday season.
John Manning, Senior DeveloperIn the Item window, they should be in the Recommended area, and the tooltip should indicate that they are soon to be required. Ebay may flag any running with “At Risk” listing violations, so the running listings should show up on the dashboard and in the listings violations view. There isn’t a direct search for IS that are soon to be required, but any category shown in the Spring/Fall updates is searchable, and they can be set in bulk with batch change.
John Manning, Senior DeveloperWe’ll look into adding the webcam settings controller to SixBit.
Thanks,
John Manning, Senior DeveloperOpened another support ticket with eBay on this issue, and they are investigating. I will update once they have a definitive date for the fix. Transitioning to Managed Payments, the previous API call was deprecated and the new one returns label costs with no associated Order identifier, so we can’t assign it to the correct Order in SixBit.
John Manning, Senior DeveloperHi Tom,
Yes, you can use the batch change function to set Item Specifics within the same Category. If you open the Batch Change and select the Item Specifics tab, it will group all selected items into unique categories and you can set the I.S. for each category by scrolling through the category groups.
As Timothy mentioned in the other post, make sure you click the “Add” button after selecting English in the dropdown. This applies for Item Specifics that can have multiple values.
John Manning, Senior DeveloperUninstalling on the computer that won’t be hosting the database going forward won’t remove the old database, but it will prevent SixBit from refreshing so it should be fine to leave it there.
Version mismatch will show when you’re connecting or restoring from an older version of SixBit. Make sure you’re up to the same version on the new PC. If the mismatch is from the background agent, restart the PC and check to see if agent tasks are running again. If you’re still seeing issues, open a support ticket and we can get it fixed with a remote session.
John Manning, Senior DeveloperHi Robert,
We usually don’t hard code IS mappings for specific categories, but if you open a ticket one of the support staff can help migrate any you need changed.
John Manning, Senior DeveloperAre you using two databases or sharing one? If the database was shared or one location was connected remotely, it should be fine. If you have two databases, they could get out of sync. If the one location was only getting Orders in to fulfill them and not doing any item creation or listing and allocating, it could work as a pull system. But otherwise I would just have it on the main computer and use a remote connection to access the other computer.
John Manning, Senior DeveloperFile|Manage|Agent should bring up the Manage Agent screen. Make sure the new computer is enabled and the old one is disabled in the list.
Allocations should kick off after a minute or so once it has permissions to run tasks. It may take longer as it will need to catch up on any missed tasks.
John Manning, Senior Developer
