[Nabachandar]

Attached are the network spikes I am referring to.

[Nabachandar]

Has there been any progress on this issue? Any updates

[Nabachandar]

Hi Shane,

What we have done is kept server agent latest release .773. This enables agent to run latest release code, do all actions in background based on latest code. On client machine simply going into program files, uninstall whichever version you had, and then install .754. This type of approach may not be recommended by Sixbit but it has been the only decent way for our staff to continue to operate while we wait for resolution.

[Nabachandar]

Hi John,

Thank you, I totally understand and appreciate.

On our end:

1) Agent service running only on main server. We have agent unchecked on client station.

2) In regards to daily backup; we have never used Sixbit built in automatic backup. We have a daily SQL backup job that runs directly on the SQL server that backups up Sixbit database like all other SQL databases.

But since we are on the topic of backup, in options we have always had automatic backup disabled, but we still see Sixbit client alert ! attention message. When we click on it, message appears ‘A backup attempt failed. This is often due to invalid permissions on the backup directory. and so on. Then it gives us message to press YES or NO, to cancel. We usually press NO and message goes away. Later on, we see this message in sixbit application again. This has been going on for ages. Since we don’t use Sixbit automatic backup, can this message be disabled to stop the alert. Since you asked about backup is this possibly tied to the issue we are seeing?

[Nabachandar]

Hopefully they can figure this out. One other thing we noticed there is a massive network activity spike showing for network card from client machine during initial load. We’ve seen well above 400+ Mbps on hardwired network. Also high spike during exit. Seems excessive. Wondering what exactly its pulling as that seems like massive spike. Eventually once app finally loads it drops down to decent levels. I didn’t have a chance to test with older builds as I’ve had very little free time.

[Nabachandar]

For us .773 is no different (not better not worse) than .770,.771, you can always roll back if your worried. Or perhaps open a support ticket for them to review your setup. When we initially reached out to report this issue, they did not have other user reports. Perhaps if you open a ticket they can diagnose your setup and figure out what is causing it. Unfortunately so far they haven’t been able to replicate issue on their end. Rep answering ticket thinks it might be related to our DB, but from my little experience working in the IT field of 25+ years with developers of our own, I don’t think this is a DB issue based on what I am seeing. There is no reason why the minute we roll back to .754 all works fine, and the minute we go with higher builds application intermittently freezing, takes ages to load/crash on exit etc… Something must have changed between those versions. If you could try .773 it would be helpful so you can report back if you are seeing same thing. If concerned, than perhaps you can open a ticket so they can take a look at your setup.

[Nabachandar]

Sorry I didn’t realize the link wasn’t posted in app. We have a support ticket opened and were given the following link to try but so far I don’t see any difference.

https://www.sixbitsoftware.com/download/beta/Install-SixBit-4.00.773.exe

[Nabachandar]

Sorry I didn’t realize the link wasn’t posted in app. We have a support ticket opened and were given the following link to try but so far I don’t see any difference.

https://www.sixbitsoftware.com/download/beta/Install-SixBit-4.00.773.exe

[Nabachandar]

Shane have you had a chance to try .773 ? On our side nothing. Wondering if you are seeing same thing or if things improved?

[Nabachandar]

Shane version .773 was just released. On our end same issues persist as with version .770/.771 in relation to performance. Did you have a chance to test version .773?

[Nabachandar]

Shane version .773 was just released. On our end same issues persist as with version .770/.771 in relation to performance. Did you have a chance to test version .773?

[Nabachandar]

4.00.754 – No issues with freezing of application
4.00.770 – can’t be used at all, constantly freezes
4.00.771 – better than .770, main long load time, freezing exit, also periodic freezing during normal usage going from section to section, better than .770, but not even close to .754 as far as overall useability.

Main server running sixbit agent .771 version. Tried on multiple client machine running mix of OS, all hardwired to network (different network ports and different network switch) experience same issue. Once install .770 or .771 works very slow. .771 works just not very good. If uninstall and reinstall .754 works fine. Something must have changed between builds .754 and .770/.771

[Nabachandar]

Hi John, i just sent more info to your support team. See ticket #139638. Not sure if that helps or not. One of the things we noticed during initial load huge network traffic spike, once app finally loads it drops back down. The strange part we start having issues once we upgraded to build .770, some users went back to older builds and all works normal. .771 made things better than .770 but still seeing some of these strange behaviors in comparison to prior builds. I sent support more info with screenshots. Waiting on their response in regards to any logs I can share that would help diagnose.

[Nabachandar]

Happy to report as of latest build 4.00.731 buyer order cancellation request flag has been added and working. Big thank you to Sixbit team for their speedy action during busy holiday season.

[Nabachandar]

Chris & John, thank you both. This is very helpful.

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