[Alan Chu]

Success! (so far)

55 successful imports into SixBit.

Mapping works for
– Condition: It’s expecting a number and the two values are 1000 for new or 3000 for used.
– Shipping Preset ID: Still got those garbage NULL entries in my ShippingTemplate table but as long as I know the number it works.
– Payment Preset ID: Same as Shipping
– DescriptionWrapperID: Program just can’t string match for reasons that are beyond me but integer match works.

Yesterday had loads of problems loading jpegs, today 1 problem but it ended up loading. Whatevs. I won’t jump a gift shark in the mouth.

C’est fini for now.

[Alan Chu]

Ok. I think I figured out what the problem is (sorta)

Something within the CSV import process is creating NULL ShippingTemplates and PayTemplates entries and pushes the user created entry further and further down the list which increments its PaymentTemplateID which explains the flakiness I was experiencing as match on ID worked at one point of time and then suddenly it doesn’t.

I matched on PaymentTemplateID = 157 and got Paypal.
I matched on Name = Paypal and got nothing.

I did a single entry CSV import (with matching broken) to see if it incremented the template table but it did not.

I postulate the same issue also exists with Diagram and Shipping and all the other fields that I don’t use.

Should the program be autogenerating NULL template entries?

In the meantime I’ll just match on the respective IDs.

-Alan

[Alan Chu]

Hi Alan,

Open a support ticket in the program and copy this information. Attach a sample CSV file and some pictures that are used in it and we’ll run some tests here.

Include the preset names you’re having issues with.

Thanks,
John

John,

I’m on the support screen and the only clickable buttons are under the Gold Support Plan.

Is this normal?

-Alan

PS I’m a brand new user test driving the software

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